Gentrack Launches Next Generation Water Billing and CRM

Gentrack, a specialist developer of software for utilities announced in Sydney at OzWater 2012, the launch of its next generation billing and CRM software designed for Australian water utilities.

A series of major billing and customer information software contracts in the States of Queensland, Victoria and Tasmania has taken local software company Gentrack to a position of leadership in Australia’s water market, now providing its specialist Gentrack Velocity software to water utilities across five States and Territories. Barwon Water in Geelong, Victoria is the latest water utility in Australia to sign for Gentrack Velocity, following recent projects at Onstream and Unitywater. Gentrack CEO, James Docking puts the company’s success down to its expertise in software for reforming water markets, its ability to deliver a cost effective solution, and its next generation software designed for Australia’s water utilities.

“The foundation for Gentrack’s success is built on our specialist software for water utilities as well as the knowledge and expertise of our people. The Gentrack software has evolved over many years with the growing commercialisation of water in Australia. Our next generation Gentrack Velocity product offers water utilities the tools required to optimise the performance of their businesses and to engage with customers in new ways.”

Gentrack recently announced the launch of its latest Gentrack Velocity software designed to ‘optimise the user experience’ while also enabling utilities to transform customer engagement and overall productivity around billing, customer management, asset tracking and collections. Market Reforms continue to drive Gentrack’s R&D program as utilities look for new ways to reduce cost to serve and deliver added value to customers and shareholders.

“Utilities are undergoing a transformation” continued Docking. “Where energy companies are looking for new ways to engage with customers around electricity consumption, many of the challenges for water companies are similar. Evolving metering technologies and software will enable water utilities to collect more granular levels of data to support accurate demand forecasting, network investment decisions and water conservation strategies. At the end of the day, we believe water utilities need specialist software to put the customer at the centre of this transformation.”

Gentrack Velocity boasts a set of comprehensive tools and workflow management capabilities as well as a powerful billing engine that handles a variety of tariff and pricing plans for water, waste and sewerage for residential and commercial water customers. The new release of the product builds on a flexible browser user interface, offering users a 360 degree view of water customers’ accounts, installations and relationships with other property owners and tenants. A set of tools is also provided to simplify the billing and management of complex metering networks such as those found in apartment buildings, shopping centres and other gated communities.

“We are delighted with the direction of the Gentrack Velocity product” Docking concluded, “and the opportunities it has presented as water utilities in Australia look for a proven platform to meet their evolving needs. The flexibility of this software, its proven capabilities and the expertise of our people combine to ensure we get our projects over the line where many of our competitors cannot. That’s what we call the Gentrack difference.”

Gentrack software is used in over 40 utilities and 100 airports worldwide including Unitywater, Onstream, Veolia, City West Water, Red Energy, Genesis Energy, Origin Energy, and International Airports in Sydney, Melbourne, Finland, London and Dublin. Commercialisation of water sectors in Australia has presented significant opportunities to the business with a growing list of project successes in the region.  Gentrack software is now used for water billing, collections and customer management in Tasmania, Northern Territory, Australian Capital Territory, Victoria, Queensland as well as Auckland, New Zealand.