Utilities Best Practice Library

35+ years and 1000s of person years of utilities experience packaged into pre-configured customer journeys throughout the customer lifecycle, a utilities specific global data model and a suite of products and offers. Available straight out-of-the box.

Rapid time-to-value in a dynamic environment

Utilities are at the heart of a rapidly changing world: how our most precious resources, energy and water, will be consumed is undergoing a revolution. Customers are looking to their utility for new propositions, and amazing experiences as they embark on this journey. 


The best practice library provides utilities with out-of-the box tools and templates to enable materially lower time and cost to deploy, maintain and innovate.

Extensible, scalable, API-first and event-driven Customer Information System

Developed with growth in mind and out-of-the box capabilities by design. Region and market agnostic, and universal for any utility from energy or water to broadband and heat, plus any other non-commodity product.

Real customer data can be made accessible by any third-party app to support rapid innovation and testing without impact on core business.

Tailored solutions built from utility market expertise

Utilities Global Data Model: best in class, region agnostic, industry logical data model to ensure single source of truth

Customer Journeys: acquire and retain customers via a speedy and centralised approach to managing all aspects of your customers lifecycle via our order management capabilities

Utilities Products & Offers: create new products in minutes using low code / no code technology. Templated or partially filled with best practice Gentrack product propositions

Metadata: dynamic, rapid pricing / tariffs based on cost items and desired margin. Accurate prices fed into the CPQ during the quoting process

we renew we transform we disrupt
the utilities industry

Our innovation partners

From high growth energy retailers to well established networks and water companies, we work with innovative utilities around the world

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Leading utilities looking to transform their business need technologies and partners they can trust

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