About us

Gentrack provides leading utilities across the world with innovative cleantech solutions

The global pace of change is accelerating

Utilities need to rebuild for a more sustainable future. Gentrack provides leading utilities across the world with innovative cleantech solutions.

Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business.

We are driven by our passion to create positive impact

That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits.

Together, we are renewing utilities.

Years

Utility Experts

Countries

Customers

Meter Points

Transformation Success

Regulatory Markets Managed

Gentrack Leadership

Get to know the team of experts behind Gentrack

Meet the team

A specialist cloud-first technology business listed on the NZX & ASX markets

We work with the leaders of the most dynamic utility markets around the world. Our customers trust our high-performance solutions to drive customer success and continued growth.

Established in the 1980s during New Zealand’s power market deregulation, we earned our stripes with our unfailing can-do attitude. And our customers have been benefiting from that knowledge and through our software ever since.

Supporting efficiency in two of the world’s most precious resources: energy & water

Customer engagement is tough in commodity markets. Technology is the solution to delivering stand-out customer experience.

Today, we help our customers drive efficiency and outstanding service in over 200 utility sites and offices across the UK, India, Australia, New Zealand and Singapore. Combined with our utility market expertise, our local knowledge and support is second to none.

Our values: what we stand for

We’re passionate people who want to drive change through technology and believe in making a difference.

Our values drive decisions and how we interact and communicate with our customers, partners, shareholders and each other.

Why Gentrack

60+ customers around the globe

Hear from our customers

“Changing a billing system can be one of the most complicated projects a company can undertake, let alone completing 3 of them in a short space of time. We worked well with Gentrack’s team to plan and implement the new system and are very pleased with the efforts and results so far.”

Craig Mallory

CEO

QEnergy

“Working with our partner Gentrack as part of our agile teams ensures we continue to lead and innovate at speed. The collaborative approach they bring to our projects allows them to understand our requirements quickly and design solutions that work for both parties.”

Cameron Burd

Customer Operations Delivery Manager

TrustPower

“I’m pleased we’ve been able to deliver this new system in partnership with Gentrack. We want to ensure our customers can easily and efficiently do business with us, and this project has been an important part of helping us provide an even better experience for them.”

Darren Cleary

Managing Director

Hunter Water

“The Gentrack team supported the go-live event of our 5MS and GS Project. The proactive and highly responsive communications provided by the Gentrack support team gave the project and our business confidence to proceed with the deployment and achieve a successful outcome”

Nigel Bailey

Leader, Information Technology

TasNetworks