About us

Gentrack provides leading utilities across the world with innovative cleantech solutions

The global pace of change is accelerating

Utilities need to rebuild for a more sustainable future. Gentrack provides leading utilities across the world with innovative cleantech solutions.

Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business.

We are driven by our passion to create positive impact

That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits.

Together, we are renewing utilities.




Utility Experts






Meter Points


Transformation Success


Regulatory Markets Managed

Gentrack Leadership

Get to know the team of experts behind Gentrack

A specialist cloud-first technology business listed on the NZX & ASX markets

We work with the leaders of the most dynamic utility markets around the world. Our customers trust our high-performance solutions to drive customer success and continued growth.

Established in the 1980s during New Zealand’s power market deregulation, we earned our stripes with our unfailing can-do attitude. And our customers have been benefiting from that knowledge and through our software ever since.

Supporting efficiency in two of the world’s most precious resources: energy & water

Customer engagement is tough in commodity markets. Technology is the solution to delivering stand-out customer experience.

Today, we help our customers drive efficiency and outstanding service in over 200 utility sites and offices across the UK, India, Australia, New Zealand, Singapore and Saudi Arabia. Combined with our utility market expertise, our local knowledge and support is second to none.

Our values: what we stand for

We’re passionate people who want to drive change through technology and believe in making a difference.

Our values drive decisions and how we interact and communicate with our customers, partners, shareholders and each other.

60+ customers around the globe

Hear from our customers

“We had three choices: to use the Mercury technology stack, which was SAP based, to use the Trustpower technology stack, which was Gentrack based, or to choose a new third way forward. It was really a pretty simple decision at the end of the day. It became clear to us that if we wanted to leverage multi-product bundle retail in New Zealand, the Gentrack stack was going to support us to achieve our long-term ambitions.”

Vince Hawksworth

“Our business transformation in nBS goes beyond IT systems; we’ve had a strong focus on customers, our people, processes, and partnerships.  Central to this is our relationship with Gentrack. In the ever-evolving energy landscape, agility, adaptability, and collaboration are indispensable. These qualities form the foundation of our partnership with Gentrack, and together we are committed to continued growth, digitalisation and innovation as part of our customer first strategy.”

Kate Jones
Head of Data, Technology and Change

“What we like about the g2.0 solution is the bringing together of two market leading capabilities in Gentrack and Salesforce. This powerful combination will deliver a significant lift in customer experience through automation and digitisation of the customer proposition for our Retail customers.”

Ed Hyde
Chief Transformation and Technology Officer

“Our lead out behind the meter product, the Solar Home Bundle, changes the landscape for people wanting secure access to affordable renewable energy. It puts transitioning to a solar and battery system in the home, within reach.  Key to the success of Solar Home Bundle and our future products is our ability to deliver a simple and smart experience for customers that just works. Behind the scenes of Solar Home Bundle lies technology that handles the Customer Journey delivering value aligned with our keep it simple promise. We look forward to working with Gentrack to enhance our customers’ experiences.”

Jess Padman
Interim Head of Customer Assets

“Gentrack has been an invaluable partner for PacificLight Energy and supported us as we advanced our capabilities and navigated complex regulatory changes allowing us to thrive in the competitive energy market. Moving forward, we will continue to work with Gentrack to innovate and drive positive change in the industry.”

Geraldine Tan
General Manager Retail
PacificLight Energy

“Pulse Energy customers now have access to more affordable Pet Insurance to care for their four-legged companions. We extend our gratitude to our dedicated partners Cove Insurance and Gentrack. Cove Insurance are disrupting the insurance space with a simple, fully digital customer experience. Gentrack have played a pivotal role in helping us to get this product to market quickly and enable us to now explore other offers for our customers.”

Sharnie Warren
Pulse Energy

“We are committed to ensuring that our customers are served well and their expectations are met, whether it’s a service request for a new water and wastewater connection, water carting relief, or reporting of a roadside leakage. We are also committed to improvements in our customer engagement, billing processes and collection of unpaid water bills, and how quickly we can efficiently monitor the turnaround time in these areas.
We strive to maintain customer centricity and improve our service delivery. Engaging Gentrack will assist WAF in providing the technological platform and training to realise the ambitions for our services in Fiji. We are confident that together, this project will take our services to a new level for the interest and better serving experience of our customers.”

Sekove Uluinayau
Chief Customer Officer
Water Authority of Fiji

“At ENGIE we are focused on building the low-carbon energy system of tomorrow and meeting the challenges of climate change. With Gentrack’s market leading meter-to-cash technology and our portfolio now migrated to AWS, we have an ultra-modern platform with which to accelerate the growth of our solutions business and stay one step ahead in the energy sector.”

Kevin Kennedy
Chief Information Officer

“Changing a billing system can be one of the most complicated projects a company can undertake, let alone completing 3 of them in a short space of time. We worked well with Gentrack’s team to plan and implement the new system and are very pleased with the efforts and results so far.”

Craig Mallory

“Working with our partner Gentrack as part of our agile teams ensures we continue to lead and innovate at speed. The collaborative approach they bring to our projects allows them to understand our requirements quickly and design solutions that work for both parties.”

Cameron Burd
Customer Operations Delivery Manager

“I’m pleased we’ve been able to deliver this new system in partnership with Gentrack. We want to ensure our customers can easily and efficiently do business with us, and this project has been an important part of helping us provide an even better experience for them.”

Darren Cleary
Managing Director
Hunter Water