News

Get the latest news from the team at Gentrack. To stay up to date follow us on LinkedIn and X

20 May 2024
1 MIN READ
We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.
15 May 2024
2 MIN READ
Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
30 Apr 2024
1 MIN READ
Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…
04 Apr 2024
1 MIN READ
Published, Asian Power March 2024 High demand for Gentrack: Utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…
Understanding the true cost of your customer to drive new behaviour
28 Mar 2024
5 MIN READ
In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
20 May 2024
1 MIN READ
We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.
15 May 2024
2 MIN READ
Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  
04 Apr 2024
1 MIN READ
Published, Asian Power March 2024 High demand for Gentrack: Utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
01 Feb 2024
3 MIN READ
Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.
18 Dec 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.
08 Dec 2023
1 MIN READ
Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.
27 Nov 2023
2 MIN READ
Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
30 Apr 2024
1 MIN READ
Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…
Understanding the true cost of your customer to drive new behaviour
28 Mar 2024
5 MIN READ
In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
Regulatory Compliance - Energy Industry
27 Feb 2024
9 MIN READ
Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.
18 Dec 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.
08 Dec 2023
1 MIN READ
Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.
20 May 2024
1 MIN READ
We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.
15 May 2024
2 MIN READ
Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
01 Feb 2024
3 MIN READ
Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.
18 Dec 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.
08 Dec 2023
1 MIN READ
Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.
27 Nov 2023
2 MIN READ
Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.
22 Nov 2023
1 MIN READ
Sydney, Australia - In a landmark event, Gentrack has invited investors to its highly anticipated Investor Strategy Day on November 30th, 2023, hosted at the prestigious Sydney Mint Museum. This exclusive occasion will provide a comprehensive overview of Gentrack's strategic vision, capabilities, and future trajectory, promising valuable insights into energy, water & airport sectors.
04 Apr 2024
1 MIN READ
Published, Asian Power March 2024 High demand for Gentrack: Utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…
07 Sep 2023
1 MIN READ
Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…
Gentrack Controlling Complexity
06 Sep 2023
1 MIN READ
Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…
Future of Utilities Gentrack
18 Jul 2023
1 MIN READ
Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.
Gentrack Asian Power
15 Jul 2023
1 MIN READ
Published in Asian Power on 15 July 2023 As the demand for clean and sustainable energy rises, legacy systems no longer possess the agility and flexibility required to meet evolving customer needs and sustainability targets. The global energy landscape is going through a significant transformation, driven by the need to…
Don’t waste energy: how utilities providers can recharge, reshape, & renew for tomorrow
06 Apr 2023
1 MIN READ
Utility providers have a fundamental role to play in our transition to more sustainable living. Mike Carruthers, General Manager – UK & Europe at Gentrack, unpacks the learnings of 30+ years of partnering with utilities on their transformation journeys by summing up the four key areas for success.
13 Oct 2023
1 MIN READ
This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.
Gentrack image
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
28 Jun 2023
5 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
08 Jun 2023
1 MIN READ
Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…
18 May 2023
1 MIN READ
An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…
11 Apr 2023
4 MIN READ
By Jonathan Briggs, Solution Marketing Manager, Gentrack In my last blog I shared my thoughts on the shortfalls of simply decommissioning fossil fuels and replacing with large scale renewables in a bid to meet Net Zero ambitions. To put it bluntly, it’s a strategy doomed for failure.   In my view,…
27 Mar 2023
1 MIN READ
Published on the Utility Week's website on 27 March 2023 Water sector leaders are pondering how to support customers through economic turbulence and engage them in efforts tackle the implications of climate crisis. Utility Week hosted a private debate to explore the options and challenges involved. Read the full article…
23 Feb 2023
1 MIN READ
Globally, utilities are facing a perfect storm: rising wholesale prices, political pressures, sustainability targets, regulatory change and demands for better customer experience. Together these can diminish profitability. At the same time however, there are exciting opportunities to deliver innovative new services, better digital engagement, and develop new revenue streams required…
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
30 Apr 2024
1 MIN READ
Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…
Understanding the true cost of your customer to drive new behaviour
28 Mar 2024
5 MIN READ
In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…
Regulatory Compliance - Energy Industry
27 Feb 2024
9 MIN READ
Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.
27 Nov 2023
2 MIN READ
Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.
Genesis selects Gentrack g2.0 for transformation
20 Nov 2023
1 MIN READ
Genesis Energy (NZX/ASX: GNE) has selected Gentrack (NZX/ASX: GTK) g2.0 to enable a digital transformation focused on delivering an enhanced customer experience.  
26 Oct 2023
5 MIN READ
Developing customer journeys to accommodate an increasing number of user scenarios is a complex technological challenge. Not every customer will follow the “happy path” – the optimal linear customer journey, which features no exceptions to the standard format. Coding each of these scenarios individually is not a practical option for utility providers. This is where Gentrack steps in, offering suppliers over 100 pre-built customer journeys to cover their customers lifecycle, to ensure, seamless customer experience.
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
20 Sep 2022
2 MIN READ
g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…
23 Feb 2021
1 MIN READ
Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…
12 Feb 2021
2 MIN READ
New electricity supplier launches energy supply for a digital age with a 100% green, affordable energy offer to all-Ireland’s consumers. bright are on a mission to bring 100% green electricity to create Ireland’s largest community of green energy users, using power generated only from wind, solar, biomass and hydro.  That’s…
19 Sep 2018
3 MIN READ
Gentrack Group Ltd, a provider of essential software and services for utilities, announced today the successful deployment of its latest billing and customer information system to Horizon Power in Western Australia (WA). Horizon Power is an innovative energy utility serving over 100,000 residents and 10,000 commercial customers in regional towns…
06 Sep 2018
2 MIN READ
Gentrack Group Ltd (NZX/ASX: GTK), a leading provider of essential software and services for utilities, has today unveiled Gentrack Cloud Integration Services (GCIS), an API platform designed to enable energy and water suppliers to shape exceptional digital customer journeys. A comprehensive R&D programme brought together technology and software experts to…
21 Jun 2018
2 MIN READ
Gentrack Group Limited (NZX/ASX: GTK) is pleased to announce that it has entered into an unconditional agreement to acquire 100% of the shares of Evolve Parent Limited and Evolve Analytics Limited ("Evolve"), a market leading provider of energy data analysis software and services provider in the UK, for an enterprise…

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