Customer Engagement

Perfecting the total experience for the digital customer of today

From business to customer-centric mindset

Disruptive market forces are driving utilities to transform their businesses, to ensure they can innovate in products and services, and excel in customer experience.

A utility’s ability to shape offerings and maximise value will depend on deep data insights and their ability to rapidly, cost-effectively, develop and launch new propositions as markets develop.

#1 CRM and marketing platform for utilities

g2.0 with Salesforce unparallel capabilities provides pre-configured customer journeys for utilities to accelerate the transformation of their business

  • Pre-built end-to-end customer journey’s
  • Real time synchronisation, customer-centric by design
  • Accelerate time-to-market
  • Reduce cost-to-serve
  • Single and 360 degree customer view

When the solution aligns with the required level of agility

Gentrack g2.0 solution combines the world’s leading multi-play utilities product-to-profit solution with the world’s number 1 CRM and marketing platform for utilities, to allow superior experience to users, customers and employees.

we renew we transform we disrupt
the utilities industry

Our innovation partners

From high growth energy retailers to well established networks and water companies, we work with innovative utilities around the world

Explore our portfolio

Leading utilities looking to transform their business need technologies and partners they can trust

View our
open roles

We are one team and we play to win