Customer Engagement

Perfecting the total experience for the digital customer of today

From business to customer-centric mindset

Disruptive market forces are driving utilities to transform their businesses, to ensure they can innovate in products and services, and excel in customer experience.

A utility’s ability to shape offerings and maximise value will depend on deep data insights and their ability to rapidly, cost-effectively, develop and launch new propositions as markets develop.

#1 CRM and marketing platform for utilities

g2.0 with Salesforce unparallel capabilities provides pre-configured customer journeys for utilities to accelerate the transformation of their business

Pre-built end-to-end customer journey’s
Real time synchronisation, customer-centric by design
Accelerate time-to-market
Reduce cost-to-serve
Single and 360 degree customer view

When the solution aligns with the required level of agility

Gentrack g2.0 solution combines the world’s leading multi-play utilities product-to-profit solution with the world’s number 1 CRM and marketing platform for utilities, to allow superior experience to users, customers and employees.