20 Sep 2022

Launch of g2.0 Transformation Solution from Gentrack

g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future

  • The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems 
  • New g2.0 solution is underpinned by Gentrack’s 30+ year transformation track record
  • Combining with Salesforce and AWS creates a transformation powerhouse with composable architecture serving B2B, B2C, water & utilities providers

September 20th, 2022  

Gentrack (NZX/ASX: GTK), a next generation solution provider for utilities, has today announced the launch of g2.0. This solution brings together three technology leaders; Gentrack, Salesforce and AWS, to create a modern next generation platform to recharge, reshape and renew the industry.

Globally, utilities are facing a perfect storm: rising wholesale prices, political pressures, sustainability targets, regulatory change and demands for better customer experience. Together these can diminish profitability. At the same time however, there are exciting opportunities to deliver innovative new services, better digital engagement and develop new revenue streams required by utilities today. 

For more than 30 years, Gentrack has been partnering with many of the world’s leading utilities, providing meter-to-cash solutions. g2.0 combines this wealth of experience with Salesforce’s unbeatable CRM to offer extensive capabilities, a rich ecosystem, and out of the box customer journeys; all integrated with the Gentrack core platform. Running with composable architecture on AWS ensures high performance, security, and scalability enabling rapid prototyping and innovation with minimal system change.

Gary Miles, Gentrack CEO, said:

“Utilities are operating in real volatility. g2.0 offers a viable alternative to the legacy end-to-end CRM and billing systems that dominate the global utilities market.  These legacy systems are supported by too many excel spreadsheets, manual processes and embedded running costs.  The water and energy verticals face an existential need to transform as worldwide we tackle the sustainability challenge of a generation.”

Miles continued, “Leading utilities are spearheading this change and it is picking up momentum globally.  g2.0 is provided by three global leaders – Salesforce the world’s leading CRM, AWS the number 1 cloud platform and Gentrack with over 5000 person years of utilities knowhow.  g2.0 will accelerate the industry’s pace of change and allow utilities to transform with confidence.”

g2.0 Highlights

  • B2C and B2B out-of-the-box customer journeys for energy and water companies – with no code/low code configuration and change
  • Data driven decisioning and analytics based on Snowflake and Einstein
  • Industry’s most flexible, pricing, metering, and billing – benchmarked to 10m+ meter points
  • Gross margin management for customer-level profitability
  • Distributed energy management (DEM) for onboarding, monetising and managing behind the meter assets
  • Debt management solution to help utilities manage an inflationary period
  • Highly secure platform including but not limited to SOC2 and ISO27001 certification
  • Composable architecture for continuous integration and delivery (CI/CD)
  • Provided to retailers on a risk and reward business model backed by lowest cost to serve metrics

Additional Resources

About Gentrack

Utilities companies are at the sharp end of a volatile market, operating businesses in unprecedented change, while also trying to create a more sustainable tomorrow. For over 30 years Gentrack has been partnering with the world’s leading utilities. More than 50 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce’s unbeatable CRM, Gentrack’s leading meter-to-cash platform and a composable architecture on AWS.  g2.0 ensures high performance, security, scalability, and rapid prototyping for innovation at pace. 

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