Gary Miles, CEO discusses Gentrack’s new age CRM and billing solution for utilities, g2, with Don McDonnell, Global Partner Lead, Energy and Utilities at AWS Partners.
Energy
In the Media
Technology
Water
30 May 2025
1 MIN READ

Driving utility transformation: Gentrack CEO in conversation with AWS Partners

Published on YouTube – AWS Partner Network, ‘This Is My Offer’ series

In a recent episode of AWS Partners’ This Is My Offer series, Gentrack CEO Gary Miles joined Don McDonnell, Global Partner Lead for Energy and Utilities at AWS, to explore how utilities are accelerating their transformation journeys, and how g2, Gentrack’s next-generation CRM and billing solution, can support their path forward.

Built as a productised, cloud-native platform pre-integrated with Salesforce, g2 is designed to meet the evolving needs of both B2B and B2C energy and water utilities globally. The discussion highlighted how g2 enables utilities to:

  • Transform to meet net zero targets
  • Reduce cost to serve
  • Improve customer experience, leveraging the latest AI technology

With out-of-the-box customer components built on low code / no code principles and a modular architecture, g2 offers a flexible path to transformation, empowering utilities to modernise core systems and accelerate time to value.

Watch the full conversation to learn how Gentrack and AWS are working together to shape the future of utilities.

Back to News

Explore our portfolio

Leading utilities looking to transform their business need technologies and partners they can trust

View our open roles

We are one team and we play to win