Gentrack | Fresh perspective: New Gentrack CTO on AI-driven utility future

Published: IT Brief Australia

As AI continues to reshape the utilities sector, the focus is shifting from what’s possible to what delivers real value for customers.

In a recent interview with ITBrief Australia, Gentrack’s Chief Technology Officer, Scott Chilton, shares his perspective on the opportunities and challenges facing utilities as they modernise.

Drawing on experience from outside the utilities sector, Scott discusses why a customer-first approach to technology matters, the importance of mature engineering practices in highly regulated markets, and how AI should be used to solve real customer problems rather than simply accelerate innovation.

The interview also explores why Australia and New Zealand are leading the way in areas such as distributed energy resources, dynamic pricing and customer choice, and how these markets are helping shape the next generation of utility technology.

Read the full interview here>>

Fresh perspective: New Gentrack CTO on AI-driven utility future

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