Hunter Water partners with Gentrack to deploy market-leading digital tech and improve customer service

Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW.

By choosing Gentrack, the water utility joins other leading suppliers who have chosen this solution to bill and manage water and sewerage services across NSW, Victoria, Northern Territory, ACT, Tasmania and Queensland.

Hunter Water’s objective was to update its customer information system to enable greater digital engagement with the community, and to contribute to improved reliability and ease of doing business for its customers.  The chosen solution provides one integrated single solution for all homes and businesses served by Hunter Water, enabling efficiency and speed across the business and delivering a better experience for customers.  

Another benefit of the new system is providing more accurate and easy to understand water bills.

Darren Cleary, Managing Director of Hunter Water, said “I’m pleased we’ve been able to deliver this new system in partnership with Gentrack. We want to ensure our customers can easily and efficiently do business with us, and this project has been an important part of helping us provide an even better experience for them.”

Mark Humphreys, Country Manager for Gentrack Australia concludes “Water utilities are transforming to become customer-centric service providers and to meet the challenge of managing one of the planet’s most precious resources, water. Our systems need to support local market requirements and provide a platform for innovation.

We are proud to welcome Hunter Water to our customer base which leads the market for water and energy customers across Australia.  We are committed to a long-term partnership with Hunter Water which will enable us to continue to support its ongoing transformation towards becoming an agile community-enabling organisation.”


About Hunter Water

More information:

As a State Owned Corporation (SOC) Hunter Water provides drinking water, wastewater, recycled water and some stormwater services to a population of almost 600,000 people in homes and businesses across the Lower Hunter. Hunter Water was the first SOC to be proclaimed within New South Wales pursuant to the State Owned Corporations Act 1989.

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