15 May 2024

Leading UK business energy provider, npower Business Solutions, extends strategic partnership with Gentrack  

Gentrack, the leading next-generation utility solution provider and npower Business Solutions (nBS), one of the UK’s largest I&C energy suppliers, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  

Throughout the course of their 5-year long relationship, npower Business Solutions and Gentrack have successfully completed one of the largest business transformations in the industry, bringing npower and E.ON’s I&C customer operations onto a common billing and CRM platform. This strategic move, alongside a wider business transformation programme has accelerated nBS’s digital capability and strengthens the company’s position as a leader in the dynamic I&C energy sector landscape and the transition to net zero. 

Kate Jones, Head of Data, Technology and Change at nBS said:  

“Our business transformation in nBS goes beyond IT systems; we’ve had a strong focus on customers, our people, processes, and partnerships.  Central to this is our relationship with Gentrack. In the ever-evolving energy landscape, agility, adaptability, and collaboration are indispensable. These qualities form the foundation of our partnership with Gentrack, and together we are committed to continued growth, digitalisation and innovation as part of our customer first strategy.”  

Mike Carruthers, EMEA General Manager at Gentrack added:  

“We are thrilled to continue supporting one of our most valued customers as they lead the charge in revolutionising the UK’s I&C energy sector. Since the transformation in 2022, our collaboration has remained steadfast, driven by a unified ‘one team’ ethos, ensuring exceptional service delivery for their customers. npower Business Solutions demonstrates ambition and unwavering dedication to the energy transition, and we remain resolute in our commitment to supporting both the company and its customers as they navigate the evolving landscape of the energy industry.” 


About npower Business Solutions 

npower Business Solutions is a leading provider of energy supply and solutions for UK business, serving around 24,000 industrial and commercial customers, with more than 237,000 sites. They offer a full range of energy management solutions from metering and data collection services to monitoring and targeting software, energy efficiency expertise and carbon-reduction support, to help businesses buy and use energy more efficiently. 

About Gentrack  

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code /no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience. 

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