Harsh Agrawal

Vice President, Head of Gentrack India

Harsh is Vice President, Head of Gentrack India and based in Pune.  He is an industry leader with over 25 years’ experience in enterprise-wide application development, infrastructure management & quality engineering within the telecoms domain and has led global teams of 350+ people. He has successfully led complex transformation projects for Tier-1 and Tier-2 customers across the globe, creating & managing centres of excellence for these businesses. Harsh is a DevOps and Cloud evangelist, has presented papers in several conferences, is a member of various boards and an avid marathon runner.

Shay Assaraf

Chief Marketing Officer

Shay joined Gentrack in November 2022 as Chief Marketing Officer. Shay brings more than 15 years of B2B and B2C experience from technology and product companies. He has a wealth of expertise in leading end-to-end and fully integrated marketing teams and programs, spans across marketing strategy and go-to-market, branding and positioning, analyst and public relations, product marketing and growth.

Prior to Gentrack, he served as a CMO in Sapiens, a leading provider of core solution for P&C and life insurers, and as a CMO at Optiva, a global software provider of revenue management solutions to telecom players. Prior to Optiva, Shay was part of the Pontis journey over the years from a small start-up to a successful company that was acquired by Amdocs. In both Pontis and Amdocs, Shay worked in various marketing and business-oriented positions.

Shay holds an LLB and a BA from the Hebrew University of Jerusalem, and he is currently based in London.

Zeev Berkowitz

Chief Operating Officer

Zeev Berkowitz joined Gentrack as COO in November 2020.  Zeev has an extensive background in service delivery and technology leadership having led Global Delivery, Integration Services division and Managed Services activities at Amdocs over the last 10 years.  He has managed the DevOps implementation across the entire Amdocs organisation and been responsible for the successful execution of some of the world’s largest  transformation and modernisation projects.  He also led the Services Innovation Centre at Amdocs with a focus on cloud and digital services, and before joining Amdocs, worked for nine years as Head of the Services Division at Taldor, one of Israel’s largest IT service integrators.

Zeev brings expertise in cloud-tech deployment, services innovation, business transformation and building innovative growth strategies that will greatly assist us on our journey.  We have a vision to be the best global provider of cloud-solutions for utilities and airports, and Zeev will provide significant leadership from his Auckland base to help drive great outcomes from our global teams and for our customers.

Zeev is based in the Auckland office, and is familiar with Aotearoa, having completed his PhD in Information Systems and Operations Management at the University of Auckland.

Frances Caldwell

Chief People Officer

Frances (Fran) joined Gentrack in August 2021 as CPO. She has more than 20 years’ experience of leading global People functions, with specialist skills and expertise in Engagement, Wellbeing, Executive Coaching and strategic transformation and change.

Prior to Gentrack, Fran was as an HR Leader within global multinationals including Barclaycard, FTSE 100 companies in the energy and sustainable product industries, and the energy and resources sector across APAC.  She has also held many specialist roles in reward and mobility and led the employee engagement change programmes for KPMG global member firms.

Fran is based in London, leading a global team focused on enabling and accelerating our people focused culture.

Mike Carruthers

General Manager, UK and Europe

Mike is the General Manager for UK and Europe, having joined Gentrack in August 2016 following 7 years working in the hyper-competitive New Zealand energy industry, with a particular focus on multi-utility retail. He has led teams in Project Delivery and Customer Success at Gentrack, before establishing and successfully scaling the global Managed Services organisation. Mike is based in London.

Geoff Childs

General Manager, Asia

Geoff is the General Manager for Gentrack in Asia and has over 18 years’ experience of working in energy markets globally. Geoff has recently relocated to Singapore from the UK where he has held the position of General Manager, UK & Europe and regularly consults in the energy sector, advising large and small suppliers on growth strategies as well as historically advising UK government on energy policy.

Geoff spent 6 years at British Gas at a senior level and then went on to become the Managing Director of Extra Energy in the UK and was responsible for its start-up and market entry – it was the fastest-growing energy supplier in both the domestic and SME markets to date.

Alasdair Firth

VP Global Partnerships & EMEA Sales

With over 18 years’ experience in the utilities industry, Alasdair started his career at British Gas and has consistently demonstrated success in managing complex business relationships and delivering positive outcomes for partners and customers.

Based in Leeds, Alasdair first joined Gentrack as Account Director in 2018 and was responsible for working alongside key UK Customers. He has a deep understanding of the market and business models having been Director of a niche start-up energy supplier in the UK and a consultant/ Non-Executive Director to a number of tech companies focussing on flexibility to help suppliers drive towards Net Zero.

Mark Humphreys

General Manager, Australia

Mark joined Gentrack in April 2019 and leads our Australian business as Country Manager.  From his early career in programming,  Mark has worked with software and utilities for 25 years, helping energy and utility customers solve problems with technology.  Before joining Gentrack, Mark was part of GE’s grid software business for 15 years, most recently leading the Asia sales team responsible for sales and business development across the region.  Prior to that, Mark headed up GE’s Grid partner business in the region, working with a portfolio of 100 resellers and partners.

Barry Jones

CTO - Global Projects

Barry joined Gentrack in 2021 and is responsible for technology and product development. His experience encompasses over 30 years of bringing to market products and services across sectors as diverse as banking and finance, utilities, telecoms, healthcare and the military. His track record in delivering value for customers, partners investors and staff is second to none, and his experience spans building effective partnerships with Hi-Tech powerhouses working across the entire ecosystem – including Amazon, Apple, Google, Spotify, ORACLE, IBM, Microsoft, Ericsson, Sharp, Philips, Foxconn, Intel, ADI, AT&T, Samsung and Motorola. Barry has also built and sold several successful businesses – collectively valued at over £900m.

Prior to joining Gentrack Barry worked as the CTO & SVP SW Engineering & Operations at Aurea Software delivering a portfolio of 20+ complex product-led Enterprise solutions for companies across 4 continents, such as British Airways, Allianz, Disney and other Fortune 500 companies.

Gary Miles

Chief Executive Officer

Gary joined Gentrack in October 2020 following an extensive international career in enterprise technology innovation and cloud capabilities, including serving on the leadership team of Amdocs (NASDAQ:DOX), a provider of cloud business software and services to the communications industry.  At Amdocs he served as Chief Marketing Officer and prior to this role, was Division President and CTO, leading strategy development, building the product portfolio and sales organisation as well as overseeing Amdocs’ digital services, big data and mobile engagement divisions.

He has also founded and successfully scaled several technology companies including jNetX, a next-generation intelligent network platform for communication service providers, prior to its acquisition by Amdocs in 2009.

Gary is based in London.

John Priggen

Chief Financial Officer

John joined Gentrack as CFO in February 2022.  John’s career started as a Chartered Accountant, working with multinational professional services firm, PwC, as an auditor in practice.  After leaving the audit profession, John joined Xchanging PLC, a FTSE listed Software & BPO outsourcing Company, where he progressed his career through from Divisional CFO for Xchanging’s Insurance business and as Divisional CFO for its Technology & Software business through to the Group’s Commercial Director. Following the acquisition of Xchanging by CSC Inc. (now DXC), John left to become Group CFO of Validis, a Fintech providing software solutions to Auditors and Commercial Lenders globally.

Prior to joining Gentrack, John was Group CFO of Momenta Group, leading their finance and commercial operations across UK, Australia, US, India, Hong Kong and Germany.

Allan Sampson

General Manager, New Zealand

Allan is Gentrack’s Country Manager for New Zealand and Asia, taking up the role in 2020 following 22 years in operations leadership and transformation roles at Gentrack. This experience provides Allan with unique insights to the Gentrack business, our people and technology, to ensure that we continue to grow in our home market and deliver value to customers. As an ICAgile Certified Professional, Allan plays a strong leadership role in Gentrack’s continued focus on agile ways of working across the customer-facing business in New Zealand and Singapore.

James Williamson

CEO Veovo

James brings a strong track record of leading and implementing organisational strategies to scale and delivering excellent customer outcomes within the aviation sector. At Leidos, James was Managing Director of the international aviation division, forging a strong relationship with airport operators and Air Navigation Service providers. Prior to Leidos, James spent over a decade in the defence and aerospace technology sector, occupying senior leadership roles with Leonardo (formerly Finmeccanica).