31 May 2024

Mercury’s Power Play – Technology Transformation Boosts Efficiency and Innovation

Mercury is a New Zealand-based company that generates electricity from 100% renewable sources, including hydro, geothermal, and wind. They are not only a generator of electricity but also a retailer, providing electricity, gas, broadband, and mobile services to customers.

They had a clear vision when they acquired Trustpower: to streamline operations, create a unified culture, and upgrade their technology to launch new innovative product offerings, including bundles.

At the heart of every successful transformation are great people working together.

With collaboration at the core, Mercury and Gentrack partnered closely throughout the project and Vince Hawksworth, Mercury CEO, said:

“We had three choices: to use the Mercury technology stack, which was SAP based, to use the Trustpower technology stack, which was Gentrack based, or to choose a new third way forward. It was really a pretty simple decision at the end of the day. It became clear to us that if we wanted to leverage multi-product bundle retail in New Zealand, the Gentrack stack was going to support us to achieve our long-term ambitions.”

By partnering with Gentrack, Mercury successfully transitioned customers to the Gentrack platform, giving them the flexibility to adapt to changing customer needs and streamlining operations.

Together, we revamped Mercury’s systems, upgrading from their legacy system to a modern, agile platform.

Curious about the journey? Check out our case study to see how this strategic partnership and collaborative effort led to transformation success in just 11 months and under budget.

Mercury + Gentrack: A Transformation Success Story

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