Momentum Energy selects Gentrack to power the future of energy retailing in Australia. 

Melbourne, Australia, 20 October 2026 – Gentrack, a leading provider of billing and CRM software powered by AI for energy and water utilities, today announced that Momentum Energy has selected Gentrack g2 to support their residential and business customers across Australia.

“This transformation represents a significant investment in the future of our business. We selected Gentrack because of its deep understanding of the energy market together with a proven implementation approach and success track record, strong AI focus and a close integration with Salesforce. We are excited to begin this journey and build a platform that will support innovation, growth and outstanding customer service for many years to come,” said Danny Moore, Interim CEO of Momentum Energy.

Leading energy retailers like Momentum are navigating rapid change as Australia’s energy market moves towards greater electrification of homes and businesses. This is placing greater emphasis on delivering simpler, more personalised customer experiences while responding to evolving market and regulatory requirements.

“Momentum Energy has a clear vision for the future and a strong commitment to delivering greater sustainability, cost efficiency and operational simplicity for its customers, while enabling future growth and innovation. As a forward-thinking and innovative energy retailer, Momentum’s ambitions and values align closely with our own. With a 100% transformation success record, we look forward to working closely with the Momentum team to deliver another successful transformation and build a strong foundation for its future,” said Mark Humphreys, Chief Revenue Officer APAC at Gentrack.

Momentum joins a growing community of leading utilities across Australia and New Zealand that trust Gentrack to modernise mission critical customer and billing platforms. Gentrack continues to help utilities reduce complexity, accelerate innovation and deliver the digital experiences that today’s energy customers expect.

Momentum Energy is working with Gentrack’s g2 billing solution to simplify its technology landscape, reduce the cost to serve and create a scalable foundation for future innovation, digital experiences and AI driven efficiencies.

Momentum selected Gentrack following a competitive evaluation, recognising the company’s proven delivery record in the Australian energy market, strong regulatory compliance model, and seamless integration with Salesforce

The new platform will help Momentum deliver a simpler, more seamless customer experience, while providing the agility to respond quickly as the energy market evolves. It will accelerate the launch of new products and offers, enable more personalised customer experiences, and provide a scalable foundation for future digital and AI-driven innovation.

About Momentum Energy

Momentum Energy is an Australian energy retailer providing electricity and gas services to residential, business and commercial customers. Owned by Hydro Tasmania, Australia’s largest producer of renewable energy, Momentum is committed to delivering reliable energy solutions and exceptional customer service.

For media enquiries, please contact: elena.sanchez@gentrack.com