30 Apr 2024

New disruptive business models in energy and how to enable them – Gary Miles, CEO, Gentrack

Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?

Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on ‘New disruptive business models in energy and how to enable them’, where he delved into three main paths and their potential outcomes.

Key takeaway: opting for a new-age CRM system like Salesforce, seamlessly integrated with a new-age billing solution as provided by Gentrack, streamlines the adoption of a superior – and safe – transformation strategy.

This approach ensures unmatched security, cost efficiency, and functionality, with a single source of accountability and a comprehensive suite of pre-built, end-to-end customer journeys, making it the standout choice among explored options.

Discover more strategic insights in the full replay from our keynote at the recent Future of Utilities Energy Transition Summit: https://vimeo.com/931963845/8a15fb87ce

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