21 May 2023

As the pace of energy innovation accelerates in Singapore and Asia, PLE extends partnership with Gentrack

This will allow PLE to navigate complex regulatory changes, drive innovation and thrive in a competitive energy market 

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, has announced its renewed partnership with PacificLight Energy (PLE), Singapore for business-critical software for their retail business.  

Utilities worldwide are seeking to transition from outdated legacy technology to cutting-edge solutions and PLE’s continued partnerships with Gentrack addresses both the growing and diverse demands of consumers in the digital era, as well as driving the transition to net-zero.   

PacificLight Energy has been operating since 2013 and is renowned as one of the leading and most competitive energy retailers in Singapore. They are supported by their own cutting-edge 800MW Combined Cycle Gas Turbine (CCGT) power plant, owned and operated by PacificLight Power.  

Singapore has made significant progress in the deregulation of its electricity market over the last decade, including the retail market, which has been progressively liberalised. The final stage of liberalisation was completed in 2018, which allowed residential customers to select a retailer of their choice. 

To service this segment of the market, PLE required a robust and flexible system to meet the wide-ranging needs of its residential customers. Gentrack was selected for its software capabilities, including meter to cash workflows, ability to deliver on the latest technology stack, and market interaction for both electricity to businesses and households.  

Through their collaborative efforts, PLE and Gentrack have built a solid foundation that allows PLE to better navigate Singapore’s ever-changing market. This ongoing partnership reflects the commitment of both PLE and Gentrack to drive innovation and deliver value in the energy sector as PLE continues to evolve and meet the needs of their customers. 

Geraldine Tan, General Manager Retail, PLE said:  

“Gentrack has been an invaluable partner for PacificLight Energy and supported us as we advanced our capabilities and navigated complex regulatory changes allowing us to thrive in the competitive energy market. Moving forward, we will continue to work with Gentrack to innovate and drive positive change in the industry.” 

Geoff Childs, General Manager Asia, Gentrack said:  

“We take pride in being part of PacificLight Energy’s journey right from its inception and supporting its growth in the Singapore energy market. As they embark on their digital transformation, we remain committed to providing our support as they drive innovation in the industry in Singapore.” 

About Pacific Light Power Pte Ltd. 

PacificLight is a Singapore-based power generator and electricity retailer. They are a one-stop energy partner for businesses, providing unparalleled services and competitive prices, firmly establishing their position in the Singapore market.  

PacificLight Energy offers businesses and end-consumers in Singapore competitively tiered electricity packages and energy management solutions.  

They are often cited for their unparalleled customer service, and bespoke energy plans, which are flexibly packaged to suit a cross-section of electricity requirements. PacificLight Energy was the first energy retailer in Singapore to offer customers an energy solution which provides the option of integrating both solar power with electricity generated from natural gas.  


About Gentrack 

Utilities are at the forefront of an exciting and dynamic market, operating businesses in a period of unprecedented change, while implementing programs for a more sustainable tomorrow.  

For over 35 years Gentrack has been partnering with the world’s leading utilities. More than 60 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce’s unbeatable CRM, Gentrack’s leading meter-to-cash platform and a composable architecture on AWS.  g2.0 ensures high performance, security, scalability, and rapid prototyping for innovation at pace.  

When it comes to transformations, you can count on us. 


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