PacificLight extends partnership with Gentrack

PacificLight, a leading power generator and electricity retailer based in Singapore, has reaffirmed its strong relationship with Gentrack by extending their partnership for an additional three years, continuing through to 2029.

A valued Gentrack customer since 2017, PacificLight leverages Gentrack’s cloud-based solution to power their customer relationship management and billing operations for residential customers. This partnership began when PacificLight launched its residential retail operations and has been instrumental in delivering seamless customer experiences ever since.

“As an electricity retailer, customers are at the heart of our business. Gentrack’s automated, user-friendly solutions have enabled us to offer a smooth onboarding process for customers and deliver value-added services while upholding the high customer service standards PacificLight is known for.” says Ms. Geraldine Tan General Manager, PacificLight Energy.

This milestone comes as PacificLight celebrates a decade of powering Singapore, marking its 10th anniversary with a continued focus on innovation and customer satisfaction.

This announcement follows PacificLight’s recent unveiling of their ambitious plans to build a $1 billion hydrogen-ready power plant by 2029, a transformative investment aimed at advancing Singapore’s low-carbon energy future. By pairing cutting-edge technology like Gentrack’s with bold innovations in clean energy, PacificLight continues to lead the way in sustainable power generation and customer-centric solutions.

For more insights into how PacificLight and Gentrack are driving success together, explore the full PacificLight Case Study.