08 May 2024

PacificLight sets sail in the Open Energy Market leveraging Gentrack technology

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack’s cloud-based solution.

In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.

The results?

Reduced billing errors, seamless integration with other systems, timely billing, and process automation for quick promotions. This move not only enhanced operational agility and cost efficiency but also empowered PacificLight employees.

Discover more about this cloud-based journey in the full PacificLight case study.

Explore our portfolio

Leading utilities looking to transform their business need technologies and partners they can trust

View our
open roles

Help us shape the future of smart utilities