Gentrack | PNG Power (PPL) completes migration to Gentrack cloud platform

September 2025
Helping PNG Power (PPL) automate their business and increase efficiency in customer account management, that’s the impact Gentrack is delivering.

We’ve completed PPL’s migration to our cloud billing, customer engagement, and collections platform on AWS.

As the national electricity provider in Papua New Guinea, PPL is focused on strengthening operations and improving customer outcomes. This is a cornerstone in their turnaround strategy, led by new leadership that is determined to strengthen operations and put customers first.

Our platform and expertise are helping PPL automate processes, prepare for smart metering across their customer base, and manage customer debt more efficiently. This reduces manual work and frees up the PPL team to focus on essential billing and customer activities.

Together, these changes are building stronger, more efficient operations for PPL and the communities they serve.

PNG Power (PPL) completes migration to Gentrack cloud platform

Explore our portfolio

View our open roles