PNG Power on track to transform customer experience with Gentrack 

  • PNG Power has continued its partnership with Gentrack to transform customer experience and reduce cost to serve  
  • “As power costs continue to rise globally, cloud solutions to reduce operating costs and carefully manage customer debts are important transformation drivers for energy utilities,” said Chief Executive officer of PNG Power, Mr. Obed Batia 

15th November 2022

PNG Power continues its partnership with Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, to launch a cloud-based transformation project. The programme is designed to drive down operational costs and customer debt levels for PNG Power while improving billing accuracy and services for customers across the nation. 

Mr Batia added the transformation comes as Papua New Guinea undertakes a deployment of Advanced Metering to improve billing accuracy and provide key usage data to households and businesses. Gentrack’s cutting-edge AWS­ based cloud solution establishes a source of truth for all customer and debt management activities, empowering PNG Power with actionable data insights that will supercharge digital customer experiences, operational efficiencies and innovation. Smart data analysis will also provide PNG Power with intelligence on electricity usage, helping to optimise revenue through improved tracking of consumption and utilising modern debt management processes. The implementation of advanced process automation in Gentrack’s cloud solution will enable PNG Power to improve operational efficiency as it explores new ways to serve its customers in urban and rural centers. 

With improved revenues for the utility business, PNG Power, which already relies on hydropower for most of its energy generation, will be able to reinvest in further electrification efforts as a key component of its ongoing transformation. Partners since 2005, PNG Power and Gentrack will undertake the transformation project throughout 2023. It will run across Port Moresby and 30 additional remote offices in Papua New Guinea. 

Mr Obed Batia, further stated; 

 “Automation of essential processes and key knowledge transfer to our team will be a key enabler for the business as we continue our transformation journey. The Gentrack cloud platform will ensure that PNG Power has a leading and proven technology on which we can significantly improve our customer services, billing and debt management activities.” 

Allan Sampson, General Manager, New Zealand, Gentrack also supported the transformation journey and said;  

“With smart metering being deployed to businesses and residential customers across Papua New Guinea, this will be the perfect time for PNG Power to harness the power of data and transform its billing and customer experience operations. Our cloud solution, with composable architecture means that we can enable PNG Power to drive down its cost to serve, enhance revenue and ultimately drive sustainable energy use in the region.”

About PNG Power  

PNG Power Ltd (PPL) is a fully integrated power authority responsible for generation, transmission, distribution and retailing of electricity throughout Papua New Guinea and servicing individual electricity consumers. 

PNG Power services customers in almost all urban centres throughout the country encompassing industrial, commercial, government and domestic sectors. Where possible, the services extend to rural communities adjacent to these urban centres. 

PNG Power also performs a regulatory role on behalf of the Independent Consumer and Competition Commission (ICCC). These responsibilities include approving licenses for electrical contractors, providing certification for models of electrical equipment and appliances to be sold in the country and providing safety advisory services and checks for major installations. 

https://www.pngpower.com.pg/

About Gentrack 

Utilities are at the sharp end of a volatile market, operating businesses in a period of unprecedented change, while trying to create a more sustainable tomorrow.  

For over 30 years Gentrack has been partnering with the world’s leading utilities. More than 50 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce’s unbeatable CRM, Gentrack’s leading meter-to-cash platform and a composable architecture on AWS.  g2.0 ensures high performance, security, scalability, and rapid prototyping for innovation at pace.  

When it comes to transformations, you can count on us. 

www.gentrack.com 

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