28 Mar 2022

Pulse Energy partners with Gentrack to deliver business transformation

Pulse Energy, a leading energy and broadband services provider has selected Gentrack as their systems transformation partner. The partnership will drive business transformation and help Pulse Energy develop new customer experiences across their business.

The two companies have worked together since 2007 when Pulse entered the market as an energy start-up business. After completing an assessment process, Pulse selected Gentrack as the perfect partner to help them drive growth and development of their business. Spanning seven different energy brands, Pulse provides energy and broadband services to over 80,000 customers across New Zealand.

As part of the transformation, Gentrack will deploy its Gentrack Cloud Billing and Operations solution on Amazon Web Services (AWS), along with new cloud services for smart meter data, intelligent integration and business analytics and insights powered by Snowflake. These cloud-native technologies will enable Pulse to enhance their revenues through new product bundles and offers, improve cash flow with flexi-billing, and reduce cost-to-serve through rapid onboarding, self-service, and advanced automation. A further benefit is an expected reduction in IT costs and risk as Gentrack Cloud supports continuous delivery of new capabilities and enables the consolidation of multiple systems across Pulse’s IT ecosystem.

Kasey Pasene, General Manager of Customer Experience at Pulse Energy said:

“We’re excited to be kicking off our transformation with Gentrack – they’ve been a trusted partner for many years, and their technology capability, local expertise and cloud offering will enable us to work together to transform our customer and people experiences. The key for us is having a local partner with which we can collaborate with and continue innovating for a sustainable energy era.”

Allan Sampson, General Manager New Zealand at Gentrack said:

 “Pulse Energy has long been a leader in offering innovative products and services to consumers across New Zealand. We’re incredibly proud to be given the opportunity to support them in the next stage of their journey towards best-in-class customer experiences and high performing retail operations.”

About Pulse Energy

Pulse Energy is a 100% community-owned energy company, supplying electricity, gas and broadband to customers throughout New Zealand. At Pulse, we believe in transparency and offering product choices tailored to meet all our customers’ needs. Our Pay it Forward Programme helps customers experiencing energy hardship and was named as a winner of a Canstar Blue Innovation Excellence Award in 2021.

Pulse Energy sponsors the Highlanders and Crusaders Super Rugby teams and are a Bronze Sponsor of the Asthma and Respiratory Foundation NZ. We are proud to support the local community.


About Gentrack

Gentrack designs, builds and delivers the high-performing, cloud-first revenue and customer experience solutions found at the heart of leading utilities and airports around the world.  Our customers lead in some of the most deregulated and innovative markets in the world; pioneering innovation, driving effective transformation in the management and delivery of two of our planet’s most precious resources; energy and water.


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