23 Jun 2016

Queenstown Airport deploys 20/20 intelligent ground handling technology from Gentrack

Gentrack’s 20/20 RMS software is set to make resource planning easier for Queenstown Airport.

QueenstownThe role out of the 20/20 Resource Management Software (20/20 RMS) follows the successful deployment of 20/20 Flight information Display System at Queenstown Airport last year, and provides a strong platform for improving operational efficiency across the entire airport.

With 20/20 RMS, Queenstown Airport can now plan the allocation of their fixed resources (gates, stands and vehicles) against flight schedules, plus optimize their use in real-time for any disruptions or changes to the schedule.

Queenstown Airport is one of Australasia’s fastest growing airports and is the gateway to New Zealand’s premier four-season visitor resort. It currently experiences strong summer and winter traffic peaks and this is set to increase further this winter with the introduction of evening flights.

Queenstown Airport’s General Manager of Operations Mike Clay commented, “20/20 RMS is now providing us with real-time decision-making on where our resources are needed. However, we are most excited about the ability the system gives our teams to respond much quicker to unplanned events. Bad weather can often create challenges with our operations planning.  20/20 RMS will automate much of the time consuming, manual re-allocation of resource that occurs when schedules are affected. This will help us reduce flight delays and improve the overall passenger experience.”

Gentrack’s General Manager for Airport 20/20 Nigel Farley said “We are delighted Queenstown Airport chose to extend our already close relationship, with the deployment of 20/20 RMS.  A key aspect of this project was ensuring the airport’s business priorities are embedded in the decision making process. Not only will the optimal resources be automatically allocated against the flight schedule for advanced planning, Queenstown Airport can now make quicker and better decisions on the day of flight operations.”

More about Airport 20/20.



The 20/20 solution from Gentrack includes Aeronautical Billing, Resource Management, Flight Information Display, Collaborative Decision Making, Interactive Dashboards, Airport Intelligence, Property Management and an Airport Operational Database. With over 35 years of developing airport software, and with 100+ deployments at airports around the world, we are the airport management experts.

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