Solstice Energy powers up with Gentrack

Solstice Energy is reshaping the Tasmanian energy landscape, evolving from its origins as Tas Gas Group to take on electrification and lead the charge toward a more sustainable and competitive market. For over two decades, Solstice Energy has served residential, commercial, and industrial customers with their gas needs.  Now, driven by customer demand and a commitment to sustainability, they’ve expanded into electricity, reinforcing their role as a key player in Tasmania’s dynamic energy market. 

In June 2024, Solstice Energy took a significant step forward by launching its electricity services, building on its existing gas offerings. This wasn’t just a rebrand – it marked a major shift in Solstice Energy’s mission to support the Tasmanian community with more energy choices. Over 400 communications and marketing materials were updated to reflect this fresh and customer-focused approach. 

A partnership built for growth 

Solstice Energy recognised the need for a strong technology partner to support their ambitious plans. Sarah Thurstans, General Manager Retail at Solstice Energy, emphasised the strength of their partnership with Gentrack: 

“We actually conducted a market scan to make sure that our partnership was fit for purpose for the future, and what we found was that Gentrack was absolutely the right partner for Solstice Energy. For us, it’s about the ease of use and the foundation that is there that we can rely upon so that we know our customer data is stored in a system that my customer service team can use with ease.” 

What this partnership brings 

• Regulatory compliance: Gentrack’s expertise ensures that Solstice Energy remains compliant with the latest rules and regulations in the electricity market. 

• Seamless integration: Gentrack’s product-to-profit solution enabled Solstice Energy to effortlessly combine its gas services with its new electricity offerings, ensuring a smooth customer experience. 

• Scalability and future-proofing: Gentrack’s scalable solution allows Solstice Energy to grow and adapt as the market evolves. 

A shared vision for the future 

Together, Solstice Energy and Gentrack are driving innovation in the Tasmanian energy market, delivering greater value to customers and leading the way toward a sustainable energy future. 

Want to learn more about Solstice Energy’s expansion into electricity and their long-standing partnership with Gentrack? Watch the video here.