Utility Warehouse partners with Gentrack to evolve energy platform to deliver even better customer service

Utility Warehouse (UW) is evolving its energy platform to power the next phase of growth thanks to a new partnership with Gentrack.

UW already serves over a million customers and is on track to double in size in the medium term. The multiservice supplier already delivers exceptional service to its customers and was recently named a Which? Recommended Provider for Energy Companies. UW also topped the Citizens Advice Energy Rankings for Q3 2024.

The new partnership with Gentrack will further enhance UW’s operations amid the UK’s dynamic and shifting energy landscape, delivering cutting-edge technology for its customers, improving the outstanding service they already receive. Customers can expect faster service and greater control over their energy usage via the UW app. And longer term, enhanced features like budget planning and self-service tools will enable better management of their energy consumption.

For UW’s operational teams, the streamlined system will reduce complexity by consolidating multiple platforms into one, supporting quicker query resolution. This means an even better experience for customers, with more queries resolved first time round.

Additionally, the platform is expected to bring cost savings by eliminating time-intensive manual processes, enabling UW to operate more effectively, enhancing the way it already manages its ongoing regulatory and compliance obligations. Behind the scenes, the platform will bring benefits to UW’s tech and product teams, enabling them to focus more on driving innovation.

Rob Harris, Chief Operations Officer at Utility Warehouse, said: “We’re putting cutting-edge technology to work for British households to bring smarter energy management to our customers thanks to our partnership with Gentrack. As the UK energy market rapidly evolves, we’re ensuring we stay ahead of the curve so we can continue to deliver exceptional service and value for our customers.”

Gary Miles, CEO of Gentrack, said: “In so many ways, Utility Warehouse sets the bar globally for multi-service delivery. The model that Utility Warehouse brings its customers in terms of simplification, savings and great customer experience has enabled them to be one of the fastest growing UK utility providers. We are happy to be selected to be at the heart of their business and ongoing innovation.”

About Utility Warehouse

Utility Warehouse was rated as a Which? Recommended Provider for Energy Companies 2025 in January and took the top spot in Citizens Advice energy customer service rankings in December last year.
About Utility Warehouse: Utility Warehouse (UW) is the UK’s leading multiservice utility provider. UW offers customers a range of products and services through one account. Customers can choose energy, mobile, broadband, insurance and a cashback card and can get discounts when they take multiple services. UW acquires its customers through a network of Partners across the country. These Partners recommend UW’s services to friends, family and people they know. Utility Warehouse is listed on the London Stock Exchange (Ticker: TEP LN) as Telecom Plus. Telecom Plus is a FTSE 250 company. Registered in England: Company number: 04594421. Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority.

About Gentrack

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.