Water Authority of Fiji successfully deploys Gentrack on AWS to drive business transformation 

Gentrack (NZX/ASX: GTK), a provider of next gen solutions for utilities, today announced the successful completion of a major transformation project at the Water Authority of Fiji (WAF). This significant milestone marks a new era for WAF, providing a future-proofed cloud platform for improved customer experiences, enhanced billing and collections operations, and support for advanced water metering technologies in Fiji. 

Through a collaborative partnership, Gentrack and WAF seamlessly migrated WAF’s Gentrack solution to a high-performance Amazon Web Services (AWS) infrastructure, along with next-generation capabilities to support new customer experiences and enhanced collections success. The project was completed within the timeframe set by WAF, ensuring minimal disruption to customer and revenue operations and provides immediate cost savings through digitisation and automation of key billing, customer and revenue activities. 

This transition to the Gentrack platform on AWS lays the groundwork for WAF’s continued transformation, fostering a customer-centric experience and unlocking the potential of Gentrack’s best-in-class revenue management capabilities. WAF can now focus on automating additional business processes and maximising the benefits of the new cloud platform including enhanced debt recovery and reducing operational costs. 

Sekove Uluinayau, Chief Customer Officer at the Water Authority of Fiji said: 
“We are delighted with the successful completion of this project. It’s a major step forward in our journey to improve our service delivery to all our valued customers. The new cloud platform will enable us to better serve our customers and meet our strategic objectives as an essential service provider in Fiji.“

Allan Sampson, General Manager New Zealand, Gentrack said: 
“Gentrack’s Team Pacifika and the WAF team worked exceptionally well together to deliver this project. The new cloud platform lays the foundation for WAF to explore its plans for corporatisation, improve revenue management, deliver new customer experiences, and drive down costs through automation.” 

About Water Authority of Fiji  
Water Authority of Fiji (WAF) is a commercial statutory authority (CSA) established under the Water Authority of Fiji Act 2007 to provide efficient and effective water and wastewater services in an environmentally sound and sustainable manner. 

WAF is responsible for providing access to quality drinking water and wastewater services to over 160,000 residential and non-residential metered customers residing largely in urban areas and also setting up water supply systems in rural communities, reaching over 829,110 people nationwide.  

About Gentrack 
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.

For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.