About us

“Our partnership with Gentrack allows us to better serve our domestic and commercial customers, providing smooth and reliable account management. The energy landscape is always evolving, and we look forward to continuing this relationship to accelerate our mission for a greener Britain.”

“This partnership with Gentrack marks an important milestone for Dodo. By leveraging Gentrack’s advanced billing system, we are poised to deliver exceptional service to our customers while driving innovation in the energy sector.”

“We had three choices: to use the Mercury technology stack, which was SAP based, to use the Trustpower technology stack, which was Gentrack based, or to choose a new third way forward. It was really a pretty simple decision at the end of the day. It became clear to us that if we wanted to leverage multi-product bundle retail in New Zealand, the Gentrack stack was going to support us to achieve our long-term ambitions.”

“Our business transformation in nBS goes beyond IT systems; we’ve had a strong focus on customers, our people, processes, and partnerships.  Central to this is our relationship with Gentrack. In the ever-evolving energy landscape, agility, adaptability, and collaboration are indispensable. These qualities form the foundation of our partnership with Gentrack, and together we are committed to continued growth, digitalisation and innovation as part of our customer first strategy.”

“What we like about the g2.0 solution is the bringing together of two market leading capabilities in Gentrack and Salesforce. This powerful combination will deliver a significant lift in customer experience through automation and digitisation of the customer proposition for our Retail customers.”

“Our lead out behind the meter product, the Solar Home Bundle, changes the landscape for people wanting secure access to affordable renewable energy. It puts transitioning to a solar and battery system in the home, within reach.  Key to the success of Solar Home Bundle and our future products is our ability to deliver a simple and smart experience for customers that just works. Behind the scenes of Solar Home Bundle lies technology that handles the Customer Journey delivering value aligned with our keep it simple promise. We look forward to working with Gentrack to enhance our customers’ experiences.”

“Gentrack has been an invaluable partner for PacificLight Energy and supported us as we advanced our capabilities and navigated complex regulatory changes allowing us to thrive in the competitive energy market. Moving forward, we will continue to work with Gentrack to innovate and drive positive change in the industry.”

“Pulse Energy customers now have access to more affordable Pet Insurance to care for their four-legged companions. We extend our gratitude to our dedicated partners Cove Insurance and Gentrack. Cove Insurance are disrupting the insurance space with a simple, fully digital customer experience. Gentrack have played a pivotal role in helping us to get this product to market quickly and enable us to now explore other offers for our customers.”

“We are committed to ensuring that our customers are served well and their expectations are met, whether it’s a service request for a new water and wastewater connection, water carting relief, or reporting of a roadside leakage. We are also committed to improvements in our customer engagement, billing processes and collection of unpaid water bills, and how quickly we can efficiently monitor the turnaround time in these areas.
We strive to maintain customer centricity and improve our service delivery. Engaging Gentrack will assist WAF in providing the technological platform and training to realise the ambitions for our services in Fiji. We are confident that together, this project will take our services to a new level for the interest and better serving experience of our customers.”

“At ENGIE we are focused on building the low-carbon energy system of tomorrow and meeting the challenges of climate change. With Gentrack’s market leading meter-to-cash technology and our portfolio now migrated to AWS, we have an ultra-modern platform with which to accelerate the growth of our solutions business and stay one step ahead in the energy sector.”

“Changing a billing system can be one of the most complicated projects a company can undertake, let alone completing 3 of them in a short space of time. We worked well with Gentrack’s team to plan and implement the new system and are very pleased with the efforts and results so far.”

“Working with our partner Gentrack as part of our agile teams ensures we continue to lead and innovate at speed. The collaborative approach they bring to our projects allows them to understand our requirements quickly and design solutions that work for both parties.”

“I’m pleased we’ve been able to deliver this new system in partnership with Gentrack. We want to ensure our customers can easily and efficiently do business with us, and this project has been an important part of helping us provide an even better experience for them.”