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Customer Stories
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Utilities
Gentrack support Pulse Energy with the launch of its innovative Pet Insurance offer for customers 
26 Sep 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.
Read
Blogs
News
Utilities
Sustainability in utilities, not just an ethical imperative, but a critical customer service initiative
26 Sep 2023
4 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Blogs
News
Utilities
Modernisation on the cards for Asia, says Gentrack
07 Sep 2023
1 MIN READ
Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…
Read
Gentrack Controlling Complexity
Blogs
News
Utilities
Gentracks’s digital approach to energy diversification
06 Sep 2023
1 MIN READ
Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…
Read
News
Transforming the global energy and water systems is a monumental program
10 Aug 2023
1 MIN READ
Gary Miles, Gentrack CEO, attended Canaccord Genuity’s 43rd Annual Growth Conference this week on August 7-10, 2023 in Boston, and spoke about the opportunity Gentrack has to modernise utilities' core billing and CRM operating systems
Read
UPowr
News
Technology
Utilities
Gentrack and UPowr join forces to accelerate the adoption of clean energy solutions to deliver an electrified future, faster
02 Aug 2023
2 MIN READ
The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.
Read
Gentrack image
Blogs
News
Utilities
Empowering Utilities: Embracing a sustainable era through technological transformation
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Future of Utilities Gentrack
Blogs
News
Utilities
Taking IT infrastructure to the next-level
18 Jul 2023
1 MIN READ
Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.
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Airports
News
Belfast International Airport adopts Veovo to streamline operations and support growth plans
16 Mar 2018
2 MIN READ
New operations software will enhance the airport’s ability to be more collaborative and proactive, improving resource efficiency and the guest experience. London, 16th March 2018:  Veovo, Gentrack's Airport Group, announces that it has formed a new long-term partnership with Belfast International Airport, to implement its Airport Management System. With the airport…
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Airports
Gentrack
News
Introducing Veovo, the Predictive Collaboration Platform for Brilliant Airport Operations
14 Feb 2018
1 MIN READ
Gentrack Group, a leader in essential software for airports and utilities, today launched Veovo – a new brand for its airport group. Veovo combines the Airport 20/20 operations solution with the recently acquired BlipTrack guest predictability and Concessionaire Analyzer+ revenue maximisation solutions. This powerful fusion underpins Veovo's Predictive Collaboration Platform,…
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Airports
Market Announcements
Gentrack Launches New ‘Veovo’ Brand for its Global Airports Software Group
14 Feb 2018
1 MIN READ
Gentrack Group Ltd (NZX/ASX: GTK) today launched Veovo, a new brand for its global airport software group. Veovo combines Gentrack’s Airport 20/20 operations software together with the recently acquired BlipTrack guest predictability software and Concessionaire Analyzer+ revenue maximisation software. Ian Black, CEO, Gentrack said: “The establishment of Veovo enables us…
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Airports
News
CA+ Wins International Award for Revenue Generation for Airports
06 Dec 2017
2 MIN READ
Concessionaire Analyzer+ (CA+) is proud to announce that it has scooped up the International Airport Review Revenue Generation Award. As a concession management tool it provides airports with a platform to better manage their non-aeronautical operations, providing more automation, control and insight, leading airports to achieve better financial results. CA+…
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Airports
Gentrack
News
Cincinnati Airport’s use of BlipTrack Technology Helps TSA Staffing Meet Growing Passenger Demand
15 Sep 2017
4 MIN READ
Cincinnati/Northern Kentucky International Airport (CVG) with local Transportation Security Administration (TSA) collaboration is using live and empiric data to identify irregularities at the security checkpoint. Thanks to BlipTrack technology, this recently awarded Skytrax best world airport serving 5-10 million passengers is experiencing better resource utilization and smoother passenger processing. In…
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Airports
Gentrack
News
Technology
Experienced Technology Executive Leads Gentrack’s Airport Solutions Business
12 Sep 2017
1 MIN READ
Gentrack, a leading provider of operational, revenue and passenger experience solutions for airports, is pleased to introduce Chris Warrington as Vice President of its Airports Division. Taking a global leadership role, Warrington oversees Gentrack’s Airports Group, comprising the Airport 20/20 business and Gentrack’s two recent partial acquisitions Concessionaire Analyzer+ (CA+)…
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Airports
Gentrack
News
Billund Airport Expands BlipTrack to Provide Seamless Passenger Flow Visibility
29 Jun 2017
2 MIN READ
29th June 2017: Denmark's Billund Airport joins Amsterdam, Auckland and Bristol airports by implementing the BlipTrack end-to-end passenger flow management solution. The open platform, which previously covered only the security process, now measures passenger flow, queue and dwell time throughout the entire airport area. This expansion now provides airport management…
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Airports
Gentrack
Market Announcements
News
Gentrack extends its solutions for airports with Blip Systems and CA Plus
24 Apr 2017
3 MIN READ
Gentrack Group Ltd (NZX/ASX: GTK) is pleased to announce that it has acquired Blip Systems A/S and agreed to acquire CA Plus Ltd, subject to final closing conditions. These strategic acquisitions expand Gentrack’s airport software product range and customer base worldwide. They are expected to contribute marginally to EPS in…
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AWS
Customer Stories
News
Utilities
Enhancing Efficiency and Customer Experience: Gentrack and the Water Authority of Fiji Partner for Transformation 
15 May 2023
3 MIN READ
15th April 2023 The Water Authority of Fiji (WAF) has engaged Gentrack (NZX/ASX: GTK) for a transformation project to deliver operational cost savings and transform the customer experience for Fiji customers.  WAF, a Commercial Statutory Authority in Fiji, is responsible for providing water services to over 800,000 people across residential,…
Read
AWS
Gentrack
News
Technology
Utilities
Launch of g2.0 Transformation Solution from Gentrack
20 Sep 2022
2 MIN READ
g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…
Read
AWS
Gentrack
News
Technology
Utilities
Gentrack Led Consortium Signs Major Utility in Singapore, Progressing Global Expansion Plans and Strengthening Technology Partnerships
13 Jul 2022
3 MIN READ
July 13th 2022 The consortium – which consists of Accenture and Smart Energy Water – will help the Gentailer deliver better customer experiences through technology driven business transformation   Gentrack has won a contract from one of Singapore’s largest and most established energy generator and retailers, known as a Gentailer, to…
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AWS
Customer Stories
Technology
Water
Case Study: Driving down cost to serve with Gentrack’s AWS cloud solution for water utilities
26 Jun 2022
1 MIN READ
It’s time for water retailers to transform To lead in customer experience and drive towards sustainability, utilities players need to be agile and innovate at speed. Currently, 75% of global utility customers are managed on legacy IT systems.† This means high volumes of manual processes and an inability to make…
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AWS
Gentrack
News
Utilities
Gentrack takes Trustpower into AWS cloud with technology transformation in record time
03 Nov 2021
2 MIN READ
Gentrack, the leading provider of software and services to the utilities industry, has successfully delivered a key strategic transformation project for Trustpower, New Zealand’s leading provider of bundled energy and telco products.   The Utility needed a safe pair of hands to enable its Commercial/Industrial (C&I) and Residential retail divisions to operate…
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AWS
Gentrack
News
Technology
Utilities
5MS Regulatory Changes, Efficiency Improvements and Cloud Solutions
05 Oct 2021
5 MIN READ
The development of Gentrack’s Meter Data Services on AWS (MDS) predates the industry five-minute settlement regulatory changes, however, the scheduling of the 5MS industry program fast-tracked the urgency and implementation of this service to market with the need to process large volumes of interval meter data, a by-product of the industry-wide changes in Australia.
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AWS
Customer Stories
Gentrack
News
Technology
Utilities
Partnering with Gentrack: A Five-Minute Settlement Case Study
27 Sep 2021
4 MIN READ
An Australian Tier 1 Energy and C&I supplier needed to meet the regulatory changes for five-minute settlement of interval metered customers and provide high availability, resilience and scalability required of mission-critical billing systems.
Read
AWS
Gentrack
News
Gentrack hosts Auckland AWS Community Meetup
17 Aug 2021
2 MIN READ
On Thursday 5th of August, Gentrack’s R&D team had the pleasure of hosting the August Auckland Amazon Web Services Community meetup at our New Zealand office. The Auckland AWS Community is a group dedicated to meeting monthly and sharing insights and skills related to the technical services provided by AWS,…
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Blogs
News
Utilities
Sustainability in utilities, not just an ethical imperative, but a critical customer service initiative
26 Sep 2023
4 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Blogs
News
Utilities
Modernisation on the cards for Asia, says Gentrack
07 Sep 2023
1 MIN READ
Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…
Read
Gentrack Controlling Complexity
Blogs
News
Utilities
Gentracks’s digital approach to energy diversification
06 Sep 2023
1 MIN READ
Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…
Read
Gentrack image
Blogs
News
Utilities
Empowering Utilities: Embracing a sustainable era through technological transformation
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Future of Utilities Gentrack
Blogs
News
Utilities
Taking IT infrastructure to the next-level
18 Jul 2023
1 MIN READ
Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.
Read
Gentrack Asian Power
Blogs
News
Utilities
Embracing Innovation: Gentrack offers innovative solutions for sustainable energy retail
15 Jul 2023
1 MIN READ
Published in Asian Power on 15 July 2023 As the demand for clean and sustainable energy rises, legacy systems no longer possess the agility and flexibility required to meet evolving customer needs and sustainability targets. The global energy landscape is going through a significant transformation, driven by the need to…
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Regulatory Compliance - Energy Industry
Blogs
News
Utilities
Gentrack’s Energy Regulation Monitor – Australia
03 Jul 2023
10 MIN READ
Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.
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Blogs
News
Utilities
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
28 Jun 2023
5 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Load more LOAD MORE
Customer Stories
News
Utilities
Gentrack support Pulse Energy with the launch of its innovative Pet Insurance offer for customers 
26 Sep 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.
Read
Customer Stories
News
Utilities
As the pace of energy innovation accelerates in Singapore and Asia, PLE extends partnership with Gentrack
21 May 2023
3 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, has announced its renewed partnership with PacificLight Energy (PLE), Singapore for business-critical software for their retail business.   Utilities worldwide are seeking to transition from outdated legacy technology to cutting-edge solutions and PLE’s continued partnerships with Gentrack addresses both the growing and diverse demands of consumers in the digital era, as well as driving the transition to net-zero.
Read
AWS
Customer Stories
News
Utilities
Enhancing Efficiency and Customer Experience: Gentrack and the Water Authority of Fiji Partner for Transformation 
15 May 2023
3 MIN READ
15th April 2023 The Water Authority of Fiji (WAF) has engaged Gentrack (NZX/ASX: GTK) for a transformation project to deliver operational cost savings and transform the customer experience for Fiji customers.  WAF, a Commercial Statutory Authority in Fiji, is responsible for providing water services to over 800,000 people across residential,…
Read
Customer Stories
Utilities
Gentrack extends partnership with growing specialist B2B supplier Maxen Power to deliver energy for British businesses
19 Apr 2023
2 MIN READ
19th April 2023 Gentrack (NZX/ASX: GTK), a next generation solution provider for utilities, has announced the renewal of their successful partnership with B2B specialist energy supplier Maxen Power. As part of this partnership, Gentrack provides both the IT platform and Managed Services as the supplier continues its impressive growth trajectory.…
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EnergyAustralia partners with Gentrack
Customer Stories
News
Utilities
Gentrack helps power EnergyAustralia’s Solar and Battery billing experience
14 Mar 2023
2 MIN READ
EnergyAustralia selected Gentrack to provide billing and flexibility solutions that support its commitment to provide customers with smart solutions that make the transition to clean energy simple and affordable for them.  
Read
Customer Stories
Utilities
Marble Power teams up with Gentrack to provide leading system innovation to British businesses
29 Nov 2022
2 MIN READ
The multi-year contract secures a long-term partnership and will accelerate Marble’s ability to offer price effective and flexible energy to their customers 29th November 2022 Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, today announced a multi-year contract extension with Marble Power. Marble Power is a critical partner…
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Gentrack ENGIE Migration
Customer Stories
Technology
Utilities
ENGIE Partners with Gentrack, empowering British industry
28 Nov 2022
2 MIN READ
Transformation onto Gentrack's AWS Cloud Solution, new CRM and data driven analytics advances ENGIE’s mission to build the “low-carbon energy system of tomorrow” 28th November 2022 Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, today announced the completed transformation of ENGIE’s energy supply business, successfully migrating all UK…
Read
PNG Power Transformation
Customer Stories
News
Utilities
PNG Power on track to transform customer experience with Gentrack 
15 Nov 2022
3 MIN READ
PNG Power has continued its partnership with Gentrack to transform customer experience and reduce cost to serve  “As power costs continue to rise globally, cloud solutions to reduce operating costs and carefully manage customer debts are important transformation drivers for energy utilities,” said Chief Executive officer of PNG Power, Mr. Obed…
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Gentrack
Utilities
If you could choose one radical energy industry reform…
11 Mar 2023
1 MIN READ
At the end of last year we were asked by BEIS to submit our thoughts on how we thought the energy retail market could perform better. We answered with four clear changes that we think could help create a competitive energy retail market that will drive the innovation needed to…
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Gentrack Careers - Open Evening in Auckland
Gentrack
News
Open Evening – Auckland, 7th December 2022
24 Nov 2022
1 MIN READ
The utilities industry is undergoing a period of transformation. Transformation goes way beyond technology, it’s about skills, culture and operational brilliance. Gentrack is rapidly growing across all regions, and we have a number of open roles to fill across Australia and New Zealand. We are excited to be holding an…
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Gentrack
News
Water
“Transformation and Change to Improve Customer experience” – Water Working Group
22 Nov 2022
1 MIN READ
On Wednesday 9 November 2022, we had the opportunity to host our third Water Working Group in our new collaborative office in Melbourne.   Leading water utilities from around Australia came together to discuss “Transformation and Change to Improve Customer experience” in this hybrid event. There were robust discussions centred around…
Read
AWS
Gentrack
News
Technology
Utilities
Launch of g2.0 Transformation Solution from Gentrack
20 Sep 2022
2 MIN READ
g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…
Read
AWS
Gentrack
News
Technology
Utilities
Gentrack Led Consortium Signs Major Utility in Singapore, Progressing Global Expansion Plans and Strengthening Technology Partnerships
13 Jul 2022
3 MIN READ
July 13th 2022 The consortium – which consists of Accenture and Smart Energy Water – will help the Gentailer deliver better customer experiences through technology driven business transformation   Gentrack has won a contract from one of Singapore’s largest and most established energy generator and retailers, known as a Gentailer, to…
Read
Customer Stories
Gentrack
News
Utilities
Green energy supplier So Energy and ESB join forces to create a single B2C utilities company running on Gentrack’s technology
13 May 2022
2 MIN READ
Voted top three GB energy supplier by Which?, So Energy have signed a three-year contract renewal with Gentrack for billing software and smart meter data solutions, following merger with ESB. The completed integration of the two businesses sees them come together under the So Energy brand on Gentrack’s next gen…
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Customer Stories
Gentrack
News
Utilities
Utility Warehouse to work with Gentrack to help keep prices as low as possible for customers
06 Apr 2022
2 MIN READ
Utility Warehouse, a UK multi service provider of bundled utilities, has signed a contract with Gentrack to provide Gross Margin Assurance services for its energy portfolio of 650,000 customers.  As a leading provider of solutions to global utilities, Gentrack’s Assurance offer will ensure that Utility Warehouse are being accurately billed…
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Blogs
Gentrack
Utilities
When it comes to innovation in the UK’s water industry, it’s time to hit the campaign trail
01 Apr 2022
3 MIN READ
By Samuel Van-Arnold, Strategy Manager, Gentrack Innovation, innovation, innovation Recently in our blog series, we’ve focused a lot of attention on rising living costs and the steps suppliers in the utility sector need to be taking now to support their customers [read previous blog post]. It was with this in…
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Load more LOAD MORE
Customer Stories
News
Utilities
Gentrack support Pulse Energy with the launch of its innovative Pet Insurance offer for customers 
26 Sep 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.
Read
Blogs
News
Utilities
Sustainability in utilities, not just an ethical imperative, but a critical customer service initiative
26 Sep 2023
4 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Blogs
News
Utilities
Modernisation on the cards for Asia, says Gentrack
07 Sep 2023
1 MIN READ
Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…
Read
Gentrack Controlling Complexity
Blogs
News
Utilities
Gentracks’s digital approach to energy diversification
06 Sep 2023
1 MIN READ
Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…
Read
News
Transforming the global energy and water systems is a monumental program
10 Aug 2023
1 MIN READ
Gary Miles, Gentrack CEO, attended Canaccord Genuity’s 43rd Annual Growth Conference this week on August 7-10, 2023 in Boston, and spoke about the opportunity Gentrack has to modernise utilities' core billing and CRM operating systems
Read
UPowr
News
Technology
Utilities
Gentrack and UPowr join forces to accelerate the adoption of clean energy solutions to deliver an electrified future, faster
02 Aug 2023
2 MIN READ
The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.
Read
Gentrack image
Blogs
News
Utilities
Empowering Utilities: Embracing a sustainable era through technological transformation
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Future of Utilities Gentrack
Blogs
News
Utilities
Taking IT infrastructure to the next-level
18 Jul 2023
1 MIN READ
Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.
Read
Load more LOAD MORE
UPowr
News
Technology
Utilities
Gentrack and UPowr join forces to accelerate the adoption of clean energy solutions to deliver an electrified future, faster
02 Aug 2023
2 MIN READ
The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.
Read
Technology
Utilities
Revolutionising the Utilities Industry: Gentrack and Evergen Partner to Introduce Advanced Energy Solutions Globally
17 May 2023
3 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities has announced a strategic partnership with Evergen, supporting the enablement of a more distributed and decentralised energy system globally. The alliance expands Gentrack’s partner ecosystem and brings cutting-edge Distributed Energy Resources Management (DERM) technology and advanced energy solutions to consumers and utilities globally. 
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Don’t waste energy: how utilities providers can recharge, reshape, & renew for tomorrow
News
Technology
Utilities
Don’t waste energy: how utilities providers can recharge, reshape & renew for tomorrow
06 Apr 2023
1 MIN READ
Utility providers have a fundamental role to play in our transition to more sustainable living. Mike Carruthers, General Manager – UK & Europe at Gentrack, unpacks the learnings of 30+ years of partnering with utilities on their transformation journeys by summing up the four key areas for success.
Read
Technology
Utilities
No wasted energy – the benefits of transformation for the utilities industry
23 Feb 2023
1 MIN READ
Globally, utilities are facing a perfect storm: rising wholesale prices, political pressures, sustainability targets, regulatory change and demands for better customer experience. Together these can diminish profitability. At the same time however, there are exciting opportunities to deliver innovative new services, better digital engagement, and develop new revenue streams required…
Read
Don’t waste energy: how utilities providers can recharge, reshape, & renew for tomorrow
News
Technology
Utilities
Don’t waste energy: how utilities providers can recharge, reshape & renew for tomorrow
18 Feb 2023
1 MIN READ
Utility providers have a fundamental role to play in our transition to more sustainable living. Mike Carruthers, General Manager – UK & Europe at Gentrack, unpacks the learnings of 30+ years of partnering with utilities on their transformation journeys by summing up the four key areas for success.
Read
News
Technology
Utilities
Gentrack and Merkle bring customer centric Salesforce solutions to utilities  
29 Nov 2022
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, has announced a strategic alliance with Merkle, a provider of Salesforce solutions focussed on utilities.  
Read
Gentrack ENGIE Migration
Customer Stories
Technology
Utilities
ENGIE Partners with Gentrack, empowering British industry
28 Nov 2022
2 MIN READ
Transformation onto Gentrack's AWS Cloud Solution, new CRM and data driven analytics advances ENGIE’s mission to build the “low-carbon energy system of tomorrow” 28th November 2022 Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, today announced the completed transformation of ENGIE’s energy supply business, successfully migrating all UK…
Read
Mercury partners with Gentrack
Customer Stories
Technology
Utilities
Mercury partners with Gentrack to bring its multi-product retail business onto a single leading technology platform 
21 Sep 2022
2 MIN READ
This transformation will bring synergies with high automation and market leading cost to serve capabilities   September 21st 2022  Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, has partnered with Mercury to streamline its systems and provide innovative product bundles following Mercury’s acquisition of Trustpower’s retail business earlier this…
Read
Load more LOAD MORE
Customer Stories
News
Utilities
Gentrack support Pulse Energy with the launch of its innovative Pet Insurance offer for customers 
26 Sep 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.
Read
Blogs
News
Utilities
Sustainability in utilities, not just an ethical imperative, but a critical customer service initiative
26 Sep 2023
4 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Blogs
News
Utilities
Modernisation on the cards for Asia, says Gentrack
07 Sep 2023
1 MIN READ
Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…
Read
Gentrack Controlling Complexity
Blogs
News
Utilities
Gentracks’s digital approach to energy diversification
06 Sep 2023
1 MIN READ
Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…
Read
UPowr
News
Technology
Utilities
Gentrack and UPowr join forces to accelerate the adoption of clean energy solutions to deliver an electrified future, faster
02 Aug 2023
2 MIN READ
The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.
Read
Gentrack image
Blogs
News
Utilities
Empowering Utilities: Embracing a sustainable era through technological transformation
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
Read
Future of Utilities Gentrack
Blogs
News
Utilities
Taking IT infrastructure to the next-level
18 Jul 2023
1 MIN READ
Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.
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Gentrack Asian Power
Blogs
News
Utilities
Embracing Innovation: Gentrack offers innovative solutions for sustainable energy retail
15 Jul 2023
1 MIN READ
Published in Asian Power on 15 July 2023 As the demand for clean and sustainable energy rises, legacy systems no longer possess the agility and flexibility required to meet evolving customer needs and sustainability targets. The global energy landscape is going through a significant transformation, driven by the need to…
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Blogs
News
Water
Run Lean, Run Fast: automation is a business opportunity water suppliers cannot ignore
08 Jun 2023
1 MIN READ
Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…
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Blogs
News
Water
Through thick and thin
27 Mar 2023
1 MIN READ
Published on the Utility Week's website on 27 March 2023 Water sector leaders are pondering how to support customers through economic turbulence and engage them in efforts tackle the implications of climate crisis. Utility Week hosted a private debate to explore the options and challenges involved. Read the full article…
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Gentrack
News
Water
“Transformation and Change to Improve Customer experience” – Water Working Group
22 Nov 2022
1 MIN READ
On Wednesday 9 November 2022, we had the opportunity to host our third Water Working Group in our new collaborative office in Melbourne.   Leading water utilities from around Australia came together to discuss “Transformation and Change to Improve Customer experience” in this hybrid event. There were robust discussions centred around…
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AWS
Customer Stories
Technology
Water
Case Study: Driving down cost to serve with Gentrack’s AWS cloud solution for water utilities
26 Jun 2022
1 MIN READ
It’s time for water retailers to transform To lead in customer experience and drive towards sustainability, utilities players need to be agile and innovate at speed. Currently, 75% of global utility customers are managed on legacy IT systems.† This means high volumes of manual processes and an inability to make…
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Blogs
Gentrack
Water
For the water industry, investing in innovation and technological transformation isn’t a choice, it’s a need.
22 Dec 2021
1 MIN READ
Following on from Utility Week’s recent look ahead to what the water industry faces in 2022, Gentrack’s water expert Richard Longbottom shares his thoughts in our latest blog post.
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Gentrack
News
Water
“The Power of Data” – Water Working Group
08 Dec 2021
2 MIN READ
On Friday 3rd December 2021 we ran our second Gentrack Water Working Group, following on from our inaugural February 2021 event.   The theme for Friday’s meeting was “The Power of Data” and data-driven decision making. This is a hot topic for our Australian Water customers as they transform their businesses from being asset-centric to customer-centric.   We kicked the day off…
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News
Water
New Bilaterals Hub: Customers are the real winners
24 Jun 2021
4 MIN READ
The new Bilaterals Hub is the future for the UK water retail market, but what does it mean for customers? Nic Clay-Michael, Gentrack Water expert considers the implications. It’s likely you’ve heard the term Bilaterals Hub a lot recently. That’s because it’s at the heart of changes being made in…
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News
Water
The biggest issues facing Water Companies today
05 May 2021
2 MIN READ
At the end of last month we invited our Australian Water customers to attend a virtual ‘roundtable’ style Working Group to discuss the key issues of customer engagement and operational excellence. Over 15 attendees from 7 water companies came along to present their thoughts on how they were tackling these…
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