News

Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.

Sydney, Australia - In a landmark event, Gentrack has invited investors to its highly anticipated Investor Strategy Day on November 30th, 2023, hosted at the prestigious Sydney Mint Museum. This exclusive occasion will provide a comprehensive overview of Gentrack's strategic vision, capabilities, and future trajectory, promising valuable insights into energy, water & airport sectors.

Genesis Energy (NZX/ASX: GNE) has selected Gentrack (NZX/ASX: GTK) g2.0 to enable a digital transformation focused on delivering an enhanced customer experience.  

Developing customer journeys to accommodate an increasing number of user scenarios is a complex technological challenge. Not every customer will follow the “happy path” – the optimal linear customer journey, which features no exceptions to the standard format. Coding each of these scenarios individually is not a practical option for utility providers. This is where Gentrack steps in, offering suppliers over 100 pre-built customer journeys to cover their customers lifecycle, to ensure, seamless customer experience.

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

IT transformation will be critical to deliver the energy transition. Gary Miles, CEO of Gentrack, shares his views on why. What is driving the current wave of change in the utilities industry? The way that humanity develops and consumes energy is changing. This transformation is an enormous undertaking that arguably…

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.

Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…

Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…

Gary Miles, Gentrack CEO, attended Canaccord Genuity’s 43rd Annual Growth Conference this week on August 7-10, 2023 in Boston, and spoke about the opportunity Gentrack has to modernise utilities' core billing and CRM operating systems

The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.

Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.

Published in Asian Power on 15 July 2023 As the demand for clean and sustainable energy rises, legacy systems no longer possess the agility and flexibility required to meet evolving customer needs and sustainability targets. The global energy landscape is going through a significant transformation, driven by the need to…

Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.

Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.

Sydney, Australia - In a landmark event, Gentrack has invited investors to its highly anticipated Investor Strategy Day on November 30th, 2023, hosted at the prestigious Sydney Mint Museum. This exclusive occasion will provide a comprehensive overview of Gentrack's strategic vision, capabilities, and future trajectory, promising valuable insights into energy, water & airport sectors.

Genesis Energy (NZX/ASX: GNE) has selected Gentrack (NZX/ASX: GTK) g2.0 to enable a digital transformation focused on delivering an enhanced customer experience.  

Developing customer journeys to accommodate an increasing number of user scenarios is a complex technological challenge. Not every customer will follow the “happy path” – the optimal linear customer journey, which features no exceptions to the standard format. Coding each of these scenarios individually is not a practical option for utility providers. This is where Gentrack steps in, offering suppliers over 100 pre-built customer journeys to cover their customers lifecycle, to ensure, seamless customer experience.

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

IT transformation will be critical to deliver the energy transition. Gary Miles, CEO of Gentrack, shares his views on why. What is driving the current wave of change in the utilities industry? The way that humanity develops and consumes energy is changing. This transformation is an enormous undertaking that arguably…

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Sydney, Australia - In a landmark event, Gentrack has invited investors to its highly anticipated Investor Strategy Day on November 30th, 2023, hosted at the prestigious Sydney Mint Museum. This exclusive occasion will provide a comprehensive overview of Gentrack's strategic vision, capabilities, and future trajectory, promising valuable insights into energy, water & airport sectors.

IT transformation will be critical to deliver the energy transition. Gary Miles, CEO of Gentrack, shares his views on why. What is driving the current wave of change in the utilities industry? The way that humanity develops and consumes energy is changing. This transformation is an enormous undertaking that arguably…

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities enables Pulse Energy to introduce an innovative Pet Insurance offer for their customers. The entire project from conception to launch was achieved in 30 days. The result? An integrated cloud solution that not only supports Pet Insurance offers and information on energy bills, but also paves the way for additional insurance product offerings. Pulse Energy's commitment to innovation and customer experience is exemplified through this transformative partnership with Gentrack and Cove Insurance.

Gary Miles, Gentrack CEO, attended Canaccord Genuity’s 43rd Annual Growth Conference this week on August 7-10, 2023 in Boston, and spoke about the opportunity Gentrack has to modernise utilities' core billing and CRM operating systems

The collaboration between Gentrack and UPowr represents an exciting union of modern, cloud-native technologies and by combining their expertise, the two industry leaders will deliver a comprehensive suite of software solutions designed to streamline and optimise solar energy usage.  For residential and business customers, this means making it quicker and easier to electrify their properties and move away from carbon-based energy products.

Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities, has announced its renewed partnership with PacificLight Energy (PLE), Singapore for business-critical software for their retail business.   Utilities worldwide are seeking to transition from outdated legacy technology to cutting-edge solutions and PLE’s continued partnerships with Gentrack addresses both the growing and diverse demands of consumers in the digital era, as well as driving the transition to net-zero.

Gentrack (NZX/ASX: GTK), a next gen solution provider for utilities has announced a strategic partnership with Evergen, supporting the enablement of a more distributed and decentralised energy system globally. The alliance expands Gentrack’s partner ecosystem and brings cutting-edge Distributed Energy Resources Management (DERM) technology and advanced energy solutions to consumers and utilities globally. 

Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…

Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…

Published in Future of Utilities on July 2023 Watch the interview with Alasdair Firth, VP Global Partnerships & EMEA, Gentrack and Future of Utilities to learn more about how Gentrack’s g2.0 solution is transforming the IT infrastructure utilities need to meet their sustainability goals. Click here to watch the video.

Published in Asian Power on 15 July 2023 As the demand for clean and sustainable energy rises, legacy systems no longer possess the agility and flexibility required to meet evolving customer needs and sustainability targets. The global energy landscape is going through a significant transformation, driven by the need to…

Utility providers have a fundamental role to play in our transition to more sustainable living. Mike Carruthers, General Manager – UK & Europe at Gentrack, unpacks the learnings of 30+ years of partnering with utilities on their transformation journeys by summing up the four key areas for success.

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…

An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…

By Jonathan Briggs, Solution Marketing Manager, Gentrack In my last blog I shared my thoughts on the shortfalls of simply decommissioning fossil fuels and replacing with large scale renewables in a bid to meet Net Zero ambitions. To put it bluntly, it’s a strategy doomed for failure.   In my view,…

Published on the Utility Week's website on 27 March 2023 Water sector leaders are pondering how to support customers through economic turbulence and engage them in efforts tackle the implications of climate crisis. Utility Week hosted a private debate to explore the options and challenges involved. Read the full article…

Globally, utilities are facing a perfect storm: rising wholesale prices, political pressures, sustainability targets, regulatory change and demands for better customer experience. Together these can diminish profitability. At the same time however, there are exciting opportunities to deliver innovative new services, better digital engagement, and develop new revenue streams required…

Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.

Genesis Energy (NZX/ASX: GNE) has selected Gentrack (NZX/ASX: GTK) g2.0 to enable a digital transformation focused on delivering an enhanced customer experience.  

Developing customer journeys to accommodate an increasing number of user scenarios is a complex technological challenge. Not every customer will follow the “happy path” – the optimal linear customer journey, which features no exceptions to the standard format. Coding each of these scenarios individually is not a practical option for utility providers. This is where Gentrack steps in, offering suppliers over 100 pre-built customer journeys to cover their customers lifecycle, to ensure, seamless customer experience.

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…

g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…

Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…

New electricity supplier launches energy supply for a digital age with a 100% green, affordable energy offer to all-Ireland’s consumers. bright are on a mission to bring 100% green electricity to create Ireland’s largest community of green energy users, using power generated only from wind, solar, biomass and hydro.  That’s…

Gentrack Group Ltd, a provider of essential software and services for utilities, announced today the successful deployment of its latest billing and customer information system to Horizon Power in Western Australia (WA). Horizon Power is an innovative energy utility serving over 100,000 residents and 10,000 commercial customers in regional towns…

Gentrack Group Ltd (NZX/ASX: GTK), a leading provider of essential software and services for utilities, has today unveiled Gentrack Cloud Integration Services (GCIS), an API platform designed to enable energy and water suppliers to shape exceptional digital customer journeys. A comprehensive R&D programme brought together technology and software experts to…

Last month Cornwall Insight published their Q4 2017 domestic market share survey which highlighted the growth of small and medium energy suppliers in the UK market.  This followed hot on the heels of the Which? Annual Customer Service survey, which emphasised that the smaller energy suppliers were firmly settling at…