News

Get the latest news from the team at Gentrack. To stay up to date follow us on LinkedIn and X

ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
Utility Week Intelligence Report
06 Dec 2024
1 MIN READ
In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…
Gary Miles on Ausbiz: Navigating Growth and Transformation
29 Nov 2024
1 MIN READ
Gary Miles, CEO at Gentrack recently joined Andrew Geoghegan on Ausbiz to unpack our FY24 financial results and the strategic vision shaping our future. The conversation offered insights into how we’re addressing key challenges and seizing opportunities across the utilities and airport sectors while driving global growth. Transforming critical industries…
ACEN and Gentrack teams proudly pose together, forming the iconic "A" for ACEN with their hands
28 Nov 2024
2 MIN READ
Strategic technology partnership helps in operational efficiencies and future-proofing the business. ACEN, a leading renewable energy company in the Philippines, has entered a strategic partnership with Gentrack, a global leader in utility software solutions. This collaboration marks a crucial step in ACEN’s efforts to scale up its technology infrastructure, thus…
FY24 results
26 Nov 2024
1 MIN READ
Utilities revenue grew by 22.6%, driven by the addition of 4 new logos, including customers in the new territories of the Philippines and Saudi Arabia. Excluding FY23 non-recurring revenues from UK insolvencies, revenue growth was 51%  Gentrack’s airport division, Veovo delivered 45.5% revenue growth, by expanding it’s 140+ airport customer…
19 Nov 2024
1 MIN READ
Gentrack Group was recently ranked 5th in the ‘Top 10 Companies to Watch’ in New Zealand’s 2024 TIN Report. This award celebrates TIN100 companies with the highest increase in revenue over the past year. The Technology Investment Network (TIN) Report, now in its 20th year, was launched at an anniversary…
18 Nov 2024
1 MIN READ
Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…
13 Nov 2024
1 MIN READ
Published: Vulcan Post In the face of climate change, the world is increasingly looking for collaborative and innovative approaches to transition towards a cleaner, more sustainable future. Singapore and New Zealand, two nations known for their commitment to sustainability and technological advancement, are joining forces to make this vision a…
27 Jun 2024
3 MIN READ
This year Gentrack also celebrates 10 years since our listing on the ASX and NZX. Over the past decade, we have undergone substantial growth and our own transformation, expanding our reach and capabilities to serve a diverse customer base across 7 countries and 16 regulatory markets in both the energy and water sectors.
20 May 2024
1 MIN READ
We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.
15 May 2024
2 MIN READ
Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  
04 Apr 2024
1 MIN READ
Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
01 Feb 2024
3 MIN READ
Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.
18 Dec 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.
08 Dec 2023
1 MIN READ
Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.
22 May 2024
3 MIN READ
Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
30 Apr 2024
1 MIN READ
Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…
Understanding the true cost of your customer to drive new behaviour
28 Mar 2024
5 MIN READ
In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…
29 Feb 2024
6 MIN READ
Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…
Regulatory Compliance - Energy Industry
27 Feb 2024
9 MIN READ
Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.
18 Dec 2023
2 MIN READ
Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.
ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
Utility Week Intelligence Report
06 Dec 2024
1 MIN READ
In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…
Gary Miles on Ausbiz: Navigating Growth and Transformation
29 Nov 2024
1 MIN READ
Gary Miles, CEO at Gentrack recently joined Andrew Geoghegan on Ausbiz to unpack our FY24 financial results and the strategic vision shaping our future. The conversation offered insights into how we’re addressing key challenges and seizing opportunities across the utilities and airport sectors while driving global growth. Transforming critical industries…
ACEN and Gentrack teams proudly pose together, forming the iconic "A" for ACEN with their hands
28 Nov 2024
2 MIN READ
Strategic technology partnership helps in operational efficiencies and future-proofing the business. ACEN, a leading renewable energy company in the Philippines, has entered a strategic partnership with Gentrack, a global leader in utility software solutions. This collaboration marks a crucial step in ACEN’s efforts to scale up its technology infrastructure, thus…
FY24 results
26 Nov 2024
1 MIN READ
Utilities revenue grew by 22.6%, driven by the addition of 4 new logos, including customers in the new territories of the Philippines and Saudi Arabia. Excluding FY23 non-recurring revenues from UK insolvencies, revenue growth was 51%  Gentrack’s airport division, Veovo delivered 45.5% revenue growth, by expanding it’s 140+ airport customer…
19 Nov 2024
1 MIN READ
Gentrack Group was recently ranked 5th in the ‘Top 10 Companies to Watch’ in New Zealand’s 2024 TIN Report. This award celebrates TIN100 companies with the highest increase in revenue over the past year. The Technology Investment Network (TIN) Report, now in its 20th year, was launched at an anniversary…
18 Nov 2024
1 MIN READ
Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…
30 Oct 2024
1 MIN READ
Solstice Energy is reshaping the Tasmanian energy landscape, evolving from its origins as Tas Gas Group to take on electrification and lead the charge toward a more sustainable and competitive market. For over two decades, Solstice Energy has served residential, commercial, and industrial customers with their gas needs.  Now, driven…
ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
Utility Week Intelligence Report
06 Dec 2024
1 MIN READ
In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…
13 Nov 2024
1 MIN READ
Published: Vulcan Post In the face of climate change, the world is increasingly looking for collaborative and innovative approaches to transition towards a cleaner, more sustainable future. Singapore and New Zealand, two nations known for their commitment to sustainability and technological advancement, are joining forces to make this vision a…
09 Nov 2024
2 MIN READ
Geoff Childs, General Manager Gentrack Asia, interview with Berita RTM
Australia Technology Excellence Awards 2024
05 Oct 2024
1 MIN READ
Published: The Asian Business Review Gentrack's win at the Australia Technology Excellence Awards 2024 in the Enterprise Software category highlights its impact in energy transition. Geoff Childs, General Manager of Asia, showcases how their technology supports solar, EVs and smart meters, empowering companies to meet net-zero goals through real-time data…
23 Sep 2024
1 MIN READ
Published: Enlit-Asia.com The power sector in Southeast Asia is at a critical crossroads. As the region confronts the imperatives of climate change and the need for sustainable development, utility companies face an unprecedented challenge: transforming their operations in response to the '4Ds' - digitalisation, decentralisation, decarbonisation, and deregulation. This transformation…
17 Sep 2024
1 MIN READ
Published: The Asian Business Review, September 2024 Offering a new-age billing and CRM solution, Gentrack has helped industry leaders in the energy sector meet their ESG demands and maintain a competitive edge. Utilities operating in the energy sector are under increasing pressure to offer low-carbon and high-value energy and services.…
04 Apr 2024
1 MIN READ
Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…
ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
Utility Week Intelligence Report
06 Dec 2024
1 MIN READ
In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…
13 Oct 2023
1 MIN READ
This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.
Gentrack image
26 Jul 2023
3 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
28 Jun 2023
5 MIN READ
Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?
08 Jun 2023
1 MIN READ
Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…
18 May 2023
1 MIN READ
An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…
11 Apr 2023
4 MIN READ
By Jonathan Briggs, Solution Marketing Manager, Gentrack In my last blog I shared my thoughts on the shortfalls of simply decommissioning fossil fuels and replacing with large scale renewables in a bid to meet Net Zero ambitions. To put it bluntly, it’s a strategy doomed for failure.   In my view,…
ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
07 Oct 2024
1 MIN READ
3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…
22 May 2024
3 MIN READ
Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
30 Apr 2024
1 MIN READ
Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…
Understanding the true cost of your customer to drive new behaviour
28 Mar 2024
5 MIN READ
In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…
Regulatory Compliance - Energy Industry
27 Feb 2024
9 MIN READ
Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.
ASX CEO Connect: Gary Miles
11 Dec 2024
1 MIN READ
Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…
18 Nov 2024
1 MIN READ
Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…
07 Oct 2024
1 MIN READ
3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…
08 May 2024
1 MIN READ
PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…
30 Apr 2024
2 MIN READ
Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…
20 Sep 2022
2 MIN READ
g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…
23 Feb 2021
1 MIN READ
Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…
12 Feb 2021
2 MIN READ
New electricity supplier launches energy supply for a digital age with a 100% green, affordable energy offer to all-Ireland’s consumers. bright are on a mission to bring 100% green electricity to create Ireland’s largest community of green energy users, using power generated only from wind, solar, biomass and hydro.  That’s…

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