News

Published: The Manilla Times, August 2025 With a target of 35% renewable energy by 2030, the Philippines is on the cusp of a major energy transformation. But reaching this goal will take more than building new renewable generation — it demands advanced digital infrastructure capable of managing a decentralised, data-rich…

Published: The Edge Maylasia, August 2025 The world is undergoing its most significant energy transition since the Industrial Revolution, and Malaysia has committed to achieving 70% renewable energy capacity by 2050. The country has the resources to reach this goal, but success will depend on bold digital transformation underpinned by…

So Energy and Gentrack are celebrating ten years of partnership with the signing of a new contract extension. From the outset, Gentrack’s billing technology has supported So Energy, who aim to deliver 100% renewable electricity to homes across Britain, pairing great value with exceptional customer service. This renewal marks a…

The UK water sector stands at a critical juncture. The recently published report from the Independent Water Commission outlines an ambitious reform agenda, aiming to address decades of underinvestment, regulatory fragmentation, and declining public confidence.  At the heart of its 88 recommendations is a fundamental message: structural change alone is…

Published in: Research Monitor - Tech Edition At Gentrack, our purpose is clear: to accelerate the world’s transition to net zero and lead the global IT modernisation of energy and water retailers. In the latest Tech Edition of Research Monitor, our CEO Gary Miles spoke with Jules Cooper, Senior Analyst…

From personalised apps to predictive grid management, data and AI are transforming the energy sector,  empowering consumers, accelerating decarbonisation, and unlocking billions in system-wide value.Your energy, powered by insight What if your energy bill didn’t just show you usage, but told you how to save money, reduce emissions, and take…

Gentrack has been recognised by the Women’s Utilities Network (WUN) as Employer of the Year for Women in the 500+ employees category. This award reflects the inclusive and supportive environment we’ve built across our teams and regions. This recognition is not the result of a single programme or initiative. It…

Published: Asia Pacific Business Gentrack has been named Distinguished Company of the Year, and General Manager for Asia, Geoff Childs, has been recognised as Distinguished Executive of the Year in the Asia Pacific Business Awards 2024–2025. The awards acknowledge Gentrack’s contribution to reshaping the utility sector through cloud-native solutions, sustainable…

This year Gentrack also celebrates 10 years since our listing on the ASX and NZX. Over the past decade, we have undergone substantial growth and our own transformation, expanding our reach and capabilities to serve a diverse customer base across 7 countries and 16 regulatory markets in both the energy and water sectors.

We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.

Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  

Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.

Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.

Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.

Electrification, prosumer growth, and evolving customer expectations: A new era for energy suppliers The energy industry is undergoing a significant transformation, driven by the rise of electrification, the growth of prosumers, and rapidly evolving customer expectations. These shifts are reshaping how suppliers operate, innovate, and compete in an increasingly dynamic…

Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new rules and technologies reshape how energy is generated, traded, and consumed. One of the most significant updates is the Australian Energy Market Commission’s (AEMC) "Unlocking CER Benefits Through Flexible Trading" rule which is an important step toward a more decentralised and consumer-focused energy market. Get in touch if you need support with managing these changes by contacting us.

Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…

In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

So Energy and Gentrack are celebrating ten years of partnership with the signing of a new contract extension. From the outset, Gentrack’s billing technology has supported So Energy, who aim to deliver 100% renewable electricity to homes across Britain, pairing great value with exceptional customer service. This renewal marks a…

Gentrack has been recognised by the Women’s Utilities Network (WUN) as Employer of the Year for Women in the 500+ employees category. This award reflects the inclusive and supportive environment we’ve built across our teams and regions. This recognition is not the result of a single programme or initiative. It…

Gentrack Group Limited (NZX: GTK) has been selected for inclusion in the S&P/NZX 20 Index, following the June 2025 quarterly review by S&P Dow Jones Indices. The change takes effect prior to the market open on Monday 23 June. This is a significant milestone, placing Gentrack among New Zealand’s 20…

Gentrack has donated high-end IT equipment valued at over £30,000 to Great Ormond Street Hospital (GOSH), one of the world’s leading children's hospitals. The donation forms part of our broader commitment to sustainability, community support, and impactful partnerships with charitable organisations. The IT equipment will help advance staff digital capabilities…

Melbourne, 21 May – Gentrack (NZX/ASX: GTK) and Amber Electric are pleased to announce that Amber has successfully gone live with Gentrack’s g2.0, marking a significant milestone in the transformation of Amber’s Australian energy retail business. Amber is redefining the role of an energy retailer in Australia – one of…

Gentrack Group today announced its financial results for the half-year ended 31 March 2025, reporting revenue of $112 million NZD, up 9.8%, and recurring revenue of $76.4 million. This performance reflects new wins, renewals and an evolving product portfolio that continues to meet our customers’ needs - today and into…

We are proud to announce the extension of our partnership with Marble Power, a leading UK energy supplier specialising in bespoke electricity solutions for large and complex industrial and commercial customers. Marble Power has built a strong reputation for delivering flexible, cost-effective, and high-performance energy services to some of the…

London, 14 May – Gentrack (NZX/ASX: GTK), the leading next-generation utility solution provider, has announced expanding its partnership with Ecotricity, Britain’s first green energy company and Amber to bring dynamic energy pricing to households with solar panels, home batteries, and electric vehicles.   Ecotricity will empower customers to shift their energy…

Published: The Manilla Times, August 2025 With a target of 35% renewable energy by 2030, the Philippines is on the cusp of a major energy transformation. But reaching this goal will take more than building new renewable generation — it demands advanced digital infrastructure capable of managing a decentralised, data-rich…

Published: The Edge Maylasia, August 2025 The world is undergoing its most significant energy transition since the Industrial Revolution, and Malaysia has committed to achieving 70% renewable energy capacity by 2050. The country has the resources to reach this goal, but success will depend on bold digital transformation underpinned by…

Published in: Research Monitor - Tech Edition At Gentrack, our purpose is clear: to accelerate the world’s transition to net zero and lead the global IT modernisation of energy and water retailers. In the latest Tech Edition of Research Monitor, our CEO Gary Miles spoke with Jules Cooper, Senior Analyst…

Published: Asia Pacific Business Gentrack has been named Distinguished Company of the Year, and General Manager for Asia, Geoff Childs, has been recognised as Distinguished Executive of the Year in the Asia Pacific Business Awards 2024–2025. The awards acknowledge Gentrack’s contribution to reshaping the utility sector through cloud-native solutions, sustainable…

Published: Australia Energy Week - June 2025 As the energy industry prepares for Australian Energy Week 2025, Mark Humphreys, General Manager – Australia at Gentrack shares his perspective on the forces shaping the sector. Australia’s energy transition is accelerating. With increasing demand for cleaner, more reliable, and more affordable energy,…

Published on YouTube - AWS Partner Network, 'This Is My Offer' series In a recent episode of AWS Partners’ This Is My Offer series, Gentrack CEO Gary Miles joined Don McDonnell, Global Partner Lead for Energy and Utilities at AWS, to explore how utilities are accelerating their transformation journeys, and…

Published: CDO Trends, May 2025 In an era where electricity is powering markets and tech innovations, the traditional model of centralised power generation is under pressure. The grid is becoming more complex, distributed, and data-intensive with the advent of smart meters and power trading, yet many were not designed for…

Published: Energy Source & Distribution Magazine - February 2025 Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new…

The UK water sector stands at a critical juncture. The recently published report from the Independent Water Commission outlines an ambitious reform agenda, aiming to address decades of underinvestment, regulatory fragmentation, and declining public confidence.  At the heart of its 88 recommendations is a fundamental message: structural change alone is…

Published on YouTube - AWS Partner Network, 'This Is My Offer' series In a recent episode of AWS Partners’ This Is My Offer series, Gentrack CEO Gary Miles joined Don McDonnell, Global Partner Lead for Energy and Utilities at AWS, to explore how utilities are accelerating their transformation journeys, and…

Water utilities are navigating a period of transformation. As climate challenges intensify, regulatory pressures evolve, and customer expectations shift, the industry is focusing on four key priorities to drive innovation. These priorities are shaping new approaches, technologies, and strategies that will define the future of water management. 1. Engaging customers:…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

From personalised apps to predictive grid management, data and AI are transforming the energy sector,  empowering consumers, accelerating decarbonisation, and unlocking billions in system-wide value.Your energy, powered by insight What if your energy bill didn’t just show you usage, but told you how to save money, reduce emissions, and take…

Published on YouTube - AWS Partner Network, 'This Is My Offer' series In a recent episode of AWS Partners’ This Is My Offer series, Gentrack CEO Gary Miles joined Don McDonnell, Global Partner Lead for Energy and Utilities at AWS, to explore how utilities are accelerating their transformation journeys, and…

Time is a scarce resource, and for utilities navigating an increasingly complex landscape, the ability to add value at pace is essential. The energy sector is shifting faster than ever, driven by evolving consumer expectations, regulatory pressures, and the urgent need for sustainability. The question isn’t whether utilities should innovate,…

April 3rd, 2025 - 10am (AEDT) How will Consumer Energy Resources (CER) shape Australia’s energy future? As Australia transitions to a more decentralised energy system, Consumer Energy Resources (CER), such as solar, batteries, and electric vehicles, are set to play a pivotal role in reshaping the market. But how will…

As the cost-of-living crisis continues, thousands of households are struggling to keep up with their energy bills. For some, this means facing the very real risk of disconnection, even when they shouldn’t be.If energy retailers get this disconnection process wrong, they are subject to fines from the regulator and reputational…

Electrification, prosumer growth, and evolving customer expectations: A new era for energy suppliers The energy industry is undergoing a significant transformation, driven by the rise of electrification, the growth of prosumers, and rapidly evolving customer expectations. These shifts are reshaping how suppliers operate, innovate, and compete in an increasingly dynamic…

Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new rules and technologies reshape how energy is generated, traded, and consumed. One of the most significant updates is the Australian Energy Market Commission’s (AEMC) "Unlocking CER Benefits Through Flexible Trading" rule which is an important step toward a more decentralised and consumer-focused energy market. Get in touch if you need support with managing these changes by contacting us.

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

Published on YouTube - AWS Partner Network, 'This Is My Offer' series In a recent episode of AWS Partners’ This Is My Offer series, Gentrack CEO Gary Miles joined Don McDonnell, Global Partner Lead for Energy and Utilities at AWS, to explore how utilities are accelerating their transformation journeys, and…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…

Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…