News

Gentrack Group was recently ranked 5th in the ‘Top 10 Companies to Watch’ in New Zealand’s 2024 TIN Report. This award celebrates TIN100 companies with the highest increase in revenue over the past year. The Technology Investment Network (TIN) Report, now in its 20th year, was launched at an anniversary…

Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…

Published: Vulcan Post In the face of climate change, the world is increasingly looking for collaborative and innovative approaches to transition towards a cleaner, more sustainable future. Singapore and New Zealand, two nations known for their commitment to sustainability and technological advancement, are joining forces to make this vision a…

Geoff Childs, General Manager Gentrack Asia, interview with Berita RTM

Solstice Energy is reshaping the Tasmanian energy landscape, evolving from its origins as Tas Gas Group to take on electrification and lead the charge toward a more sustainable and competitive market. For over two decades, Solstice Energy has served residential, commercial, and industrial customers with their gas needs.  Now, driven…

Gentrack (NZX/ASX: GTK), the leading next-generation utility solution provider, today announced an extension of its strategic partnership with Ecotricity, Britain’s greenest energy company. Recognised as the winner of two consecutive editions of the Citizens Advice Customer Experience ranking and named a Recommended Provider for Energy Companies in 2024 by Which?,…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

Published: The Asian Business Review Gentrack's win at the Australia Technology Excellence Awards 2024 in the Enterprise Software category highlights its impact in energy transition. Geoff Childs, General Manager of Asia, showcases how their technology supports solar, EVs and smart meters, empowering companies to meet net-zero goals through real-time data…

This year Gentrack also celebrates 10 years since our listing on the ASX and NZX. Over the past decade, we have undergone substantial growth and our own transformation, expanding our reach and capabilities to serve a diverse customer base across 7 countries and 16 regulatory markets in both the energy and water sectors.

We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.

Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  

Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.

Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.

Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.

Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…

In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.

Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.

Gentrack Group was recently ranked 5th in the ‘Top 10 Companies to Watch’ in New Zealand’s 2024 TIN Report. This award celebrates TIN100 companies with the highest increase in revenue over the past year. The Technology Investment Network (TIN) Report, now in its 20th year, was launched at an anniversary…

Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…

Solstice Energy is reshaping the Tasmanian energy landscape, evolving from its origins as Tas Gas Group to take on electrification and lead the charge toward a more sustainable and competitive market. For over two decades, Solstice Energy has served residential, commercial, and industrial customers with their gas needs.  Now, driven…

Gentrack (NZX/ASX: GTK), the leading next-generation utility solution provider, today announced an extension of its strategic partnership with Ecotricity, Britain’s greenest energy company. Recognised as the winner of two consecutive editions of the Citizens Advice Customer Experience ranking and named a Recommended Provider for Energy Companies in 2024 by Which?,…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

The partnership will see Gentrack implement a modern billing system and customer experience product suite, enhancing operational efficiency and customer interactions Dodo has strong market share growth ambitions including driving long-term loyalty and bringing new energy products and service bundles to market quickly Vocus Group, a leading telecommunications company connecting…

The ASX 300 is a stock market index that measures the performance of the largest 300 companies by market capitalisation that are listed on the Australian Securities Exchange.This marks a new chapter and shows our unwavering commitment to innovation, growth, and customer satisfaction in the water, B2B energy, distribution, retail…

Solstice Energy, (formerly Tas Gas Retail) has reinforced its partnership with Gentrack (NZX/ASX: GTK), a provider of next gen solutions for utilities, to mark a significant entry into the electricity market. Electrifying Tasmania: a customer-centric approach  For over 20 years, Solstice Energy (formally Tas Gas Group) has been the cornerstone…

Published: Vulcan Post In the face of climate change, the world is increasingly looking for collaborative and innovative approaches to transition towards a cleaner, more sustainable future. Singapore and New Zealand, two nations known for their commitment to sustainability and technological advancement, are joining forces to make this vision a…

Geoff Childs, General Manager Gentrack Asia, interview with Berita RTM

Published: The Asian Business Review Gentrack's win at the Australia Technology Excellence Awards 2024 in the Enterprise Software category highlights its impact in energy transition. Geoff Childs, General Manager of Asia, showcases how their technology supports solar, EVs and smart meters, empowering companies to meet net-zero goals through real-time data…

Published: Enlit-Asia.com The power sector in Southeast Asia is at a critical crossroads. As the region confronts the imperatives of climate change and the need for sustainable development, utility companies face an unprecedented challenge: transforming their operations in response to the '4Ds' - digitalisation, decentralisation, decarbonisation, and deregulation. This transformation…

Published: The Asian Business Review, September 2024 Offering a new-age billing and CRM solution, Gentrack has helped industry leaders in the energy sector meet their ESG demands and maintain a competitive edge. Utilities operating in the energy sector are under increasing pressure to offer low-carbon and high-value energy and services.…

Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…

Published in Enlit Asia on August 29, 2023. By Natalie Chew. Asia is on a changing trajectory, according to Geoff Childs. As the General Manager of Gentrack, he is privy to the ebb and flow of an ever-changing energy landscape – and has made some interesting observations. “Today, energy retail…

Published in Energy Digital on August 31, 2023. By Charly King. Tal Ben-Shahar, VP at Gentrack shares insight on how digital transformations are key to controlling future complexities as the energy market diversifies.Tal Ben-Shahar, VP Product Management at Gentrack, is a product management executive with over 20 years of expertise…

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…

An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…

By Jonathan Briggs, Solution Marketing Manager, Gentrack In my last blog I shared my thoughts on the shortfalls of simply decommissioning fossil fuels and replacing with large scale renewables in a bid to meet Net Zero ambitions. To put it bluntly, it’s a strategy doomed for failure.   In my view,…

Published on the Utility Week's website on 27 March 2023 Water sector leaders are pondering how to support customers through economic turbulence and engage them in efforts tackle the implications of climate crisis. Utility Week hosted a private debate to explore the options and challenges involved. Read the full article…

Globally, utilities are facing a perfect storm: rising wholesale prices, political pressures, sustainability targets, regulatory change and demands for better customer experience. Together these can diminish profitability. At the same time however, there are exciting opportunities to deliver innovative new services, better digital engagement, and develop new revenue streams required…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…

In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…

Energy retailers are also working towards meeting net zero emissions by 2050 while dealing with these regulatory changes. As leaders in the utilities industry, we want to make it easier for our customers to understand and comply with these changes. Our Quarterly Regulation Monitor can help navigate the compliance environment and stay competitive. Get in touch here if you need support with managing these changes by contacting us.

Gentrack (ASX/NZX: GTK) is pleased to announce the inauguration of its Middle East hub in Riyadh, Saudi Arabia, marking a significant stride towards its ambitious "50 in 15" target. This strategic move builds on the establishment of a Singapore office last year, underscoring Gentrack's commitment to international expansion and innovation.

Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…

Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…

New electricity supplier launches energy supply for a digital age with a 100% green, affordable energy offer to all-Ireland’s consumers. bright are on a mission to bring 100% green electricity to create Ireland’s largest community of green energy users, using power generated only from wind, solar, biomass and hydro.  That’s…

Gentrack Group Ltd, a provider of essential software and services for utilities, announced today the successful deployment of its latest billing and customer information system to Horizon Power in Western Australia (WA). Horizon Power is an innovative energy utility serving over 100,000 residents and 10,000 commercial customers in regional towns…